Faculty

Len is a widely-recognized figure in the IT industry, and brings to Autotask Corporation 25 years of experience as a business technology solution provider in the channel. He started his channel career back in 1986, founding Turnkey Computer Systems, Inc., a then-boutique software development firm. Over the years, the company evolved into a full service solution provider, specializing in custom applications and technology infrastructure solutions. In the late 1990's, Len's company was one of the first solution providers to develop a recurring service business model, delivering scheduled, consistent IT services in support of business operations.

Since that time, Len has focused his efforts on creating documentation, curricula, and training materials to help transfer his extensive industry business knowledge to other solution providers. As part of this effort, Len has consulted on many successful IT Service Provider and MSP business transformation projects, working individually with solution providers to make the transition from a break/fix service model to one generating sustainable and predictable recurring revenue. He has also taught -- and learned from -- hundreds of IT Service Providers, crossing many verticals and competencies, through personally-conducted online and in-person classes, seminars and workshops delivered around the globe.

Len brings all this experience, and proven learning tools, to the table for Autotask's customers through the company's Autotask Academy offerings. Prior to taking on this role, Len was Senior Vice President of Professional Services at Autotask, responsible for developing and delivering a series of service offerings to customers. Len has been at Autotask since 2008.

Len received a Bachelor of Science degree in Computer Science from Brown University in Rhode Island.

Angela has worked in the Software industry since 1988. At Image Systems Technology, a Troy company that created an AutoCAD 3rd Party software, she worked as a Database Manager and in a variety of domestic and international sales positions. At iLinc, a local web conferencing software provider, she was a trainer using the then brand new web conferencing training method, and an International VAR Channel Manager.

Angela has been with Autotask for over 5 years. She introduced the one-to-many, online web conferencing methodology to Autotask, and created the first generation of Autotask documentation. Her team has since migrated the Autotask documentation to a context-sensitive online help system and developed a large number of multimedia training videos that allow Autotask’s worldwide customer base to access training anytime on demand.

Angela holds a Masters degree in German Literature and Language, Physical Education and Philosophy from the University of Wuerzburg in Germany.

After graduating from Cornell University with a B.S. in Civil Engineering, Eileen worked in various positions for architecture and construction firms. She later used that experience in her role as a trainer for Meridian Project Systems, Inc., a producer of software for the construction industry. There she delivered effective training to hundreds of construction professionals and eventually became manager of the training department, where she continued to conduct classes in addition to developing new training materials for expanded class offerings.

After leaving Meridian, Eileen worked as a consultant for various software implementation projects, including implementations of Prolog from Meridian and Microsoft Dynamics AX. She brings her combined knowledge of training and business processes to her work at Autotask.

As an implementation manager, Melissa worked with over 250 customers to implement Autotask. She understands that learning Autotask is only one part of a successful implementation. It is also important to improve the customer’s processes and effectively manage the necessary changes in their organization.

Melissa’s present role as the Customer Experience Director focuses on developing effective programs and processes to improve the customer experience with the product and the talented Autotask team.

In her 15 years experience in building and maintaining customer relationships, she has upheld one guiding principle; the profit is in the people. Be it your customers or your internal resources, leading and growing their abilities will direct you towards great success.

Melissa obtained her Bachelor of Science in Business Administration with a major in Marketing from Shippensburg University and her Masters of Business Administration from the University at Albany.

Amanda has worn many hats in the technology field, ranging from proofreading to customer support to project management. Her training expertise even extends outside of the technology world – in her spare time, she is a personal trainer and boot camp instructor. She calls upon all of these skills and experiences in order to provide superior training resources to Autotask customers.

She got her start with Autotask three years ago as a member of the Product Support team. This experience provided Emily with in-depth Autotask knowledge and a keen understanding of the customer perspective. In addition to contributing to Autotask end-user materials, she has also traveled with the Autotask Jam Sessions to provide guidance at User Groups.

Emily graduated from Cornell University after receiving a B.S. in Applied Economics and Management.