Faculty

Len is a widely-recognized figure in the IT industry, and brings to Autotask Corporation 25 years of experience as a business technology solution provider in the channel. He started his channel career back in 1986, founding Turnkey Computer Systems, Inc., a then-boutique software development firm. Over the years, the company evolved into a full service solution provider, specializing in custom applications and technology infrastructure solutions. In the late 1990's, Len's company was one of the first solution providers to develop a recurring service business model, delivering scheduled, consistent IT services in support of business operations.

Since that time, Len has focused his efforts on creating documentation, curricula, and training materials to help transfer his extensive industry business knowledge to other solution providers. As part of this effort, Len has consulted on many successful IT Service Provider and MSP business transformation projects, working individually with solution providers to make the transition from a break/fix service model to one generating sustainable and predictable recurring revenue. He has also taught -- and learned from -- hundreds of IT Service Providers, crossing many verticals and competencies, through personally-conducted online and in-person classes, seminars and workshops delivered around the globe.

Len brings all this experience, and proven learning tools, to the table for Autotask's customers through the company's Autotask Academy offerings. Prior to taking on this role, Len was Senior Vice President of Professional Services at Autotask, responsible for developing and delivering a series of service offerings to customers. Len has been at Autotask since 2008.

Len received a Bachelor of Science degree in Computer Science from Brown University in Rhode Island.

Miki has been involved in media and technology for over 16 years and is a 7 year veteran at Autotask. She started her career in technology back in 1994 as a product manager for North Communications, a start-up software company based in Marina del Rey, California who developed multimedia kiosk applications for government agencies. Later, she moved to Austin, Texas to be the multimedia manager for The Austin American-Statesman newspaper where she combined her expertise in print and Internet advertising by bringing cross functional teams together to generate new revenue for the newspaper. In her first year at the newspaper her efforts resulted in over $125,000.00 in new revenue.

Upon her return to New York, she again applied her media background to technology and joined another start-up software company called Power One Media, where she managed and launched numerous online products for newspapers across the country.

In early 2002 Miki joined the founding Autotask team to support and train new and existing customers. As the company grew she developed the customer support and implementation processes early in her 7 year tenure. She hired, trained and managed the Product Support and Implementation teams while streamlining the implementation and product support processes. Over the next 4 years Miki continued to contribute to the Client Services team by developing new programs that helped to distinguish Autotask’s excellent customer service reputation in the IT services industry.

In 2008 Miki shifted gears again and began working with the fledgling Professional Services team as a senior consultant and director of services content where she developed advanced implementation and consulting programs designed to support Autotask’s high-end customers.

Today Miki focuses her efforts on developing the content and programs offered by the emerging Autotask Academy. She works with Autotask partners to develop joint webinars geared toward educating Autotask customers about best practices in business and how to use Autotask to achieve efficiencies. Acting as an Autotask professor, she also delivers Autotask Accelerator Programs which are intensive, week-long sessions designed help customers to optimize their internal workflow processes and continually streamline their business practices by utilizing the full features of Autotask.

Miki is a mother of two boys and she and her husband enjoy horseback riding and taking care of their horse farm.

Angela has worked in the Software industry since 1988. At Image Systems Technology, a Troy company that created an AutoCAD 3rd Party software, she worked as a Database Manager and in a variety of domestic and international sales positions. At iLinc, a local web conferencing software provider, she was a trainer using the then brand new web conferencing training method, and an International VAR Channel Manager.

Angela has been with Autotask for over 5 years. She introduced the one-to-many, online web conferencing methodology to Autotask, and created the first generation of Autotask documentation. Her team has since migrated the Autotask documentation to a context-sensitive online help system and developed a large number of multimedia training videos that allow Autotask’s worldwide customer base to access training anytime on demand.

Angela holds a Masters degree in German Literature and Language, Physical Education and Philosophy from the University of Wuerzburg in Germany.

After graduating from Cornell University with a B.S. in Civil Engineering, Eileen worked in various positions for architecture and construction firms. She later used that experience in her role as a trainer for Meridian Project Systems, Inc., a producer of software for the construction industry. There she delivered effective training to hundreds of construction professionals and eventually became manager of the training department, where she continued to conduct classes in addition to developing new training materials for expanded class offerings.

After leaving Meridian, Eileen worked as a consultant for various software implementation projects, including implementations of Prolog from Meridian and Microsoft Dynamics AX. She brings her combined knowledge of training and business processes to her work at Autotask.

As an implementation manager, Melissa worked with over 250 customers to implement Autotask. She understands that learning Autotask is only one part of a successful implementation. It is also important to improve the customer’s processes and effectively manage the necessary changes in their organization.

Melissa’s present role as the Customer Experience Director focuses on developing effective programs and processes to improve the customer experience with the product and the talented Autotask team.

In her 15 years experience in building and maintaining customer relationships, she has upheld one guiding principle; the profit is in the people. Be it your customers or your internal resources, leading and growing their abilities will direct you towards great success.

Melissa obtained her Bachelor of Science in Business Administration with a major in Marketing from Shippensburg University and her Masters of Business Administration from the University at Albany.

Steve has been working with our diverse customer base since 2007 and brings this unique experience to each new customer he works with. As a member of the faculty here at Autotask Academy, Steve gets to share his experience with you. When you sit in on his courses, you may recognize him as one of the voices of the Autotask training video series!

Currently, Steve’s role is to be a primary point of contact for Autotask customers during and after implementation. Steve builds and maintains a solid relationship based on his knowledge of is customer’s business combined with in depth product knowledge, responsiveness and trust. He is responsible for the implementation of new customer accounts, managing client projects, identifying client needs, as well as new business development.

Steve enjoys spending time with his wife Kate and two sons Aidan and Sean. He resides in the Albany, NY area where he enjoys playing football, baseball, and softball.

Steve received his BS in Mathematics from Sacred Heart University in Fairfield, Connecticut.