Published: December 2010Most service providers believe they’re doing a good job for their clients…until the clients stop doing business with them. This white paper will help you better understand the critical value and importance of customer surveys to the success of your IT services business. MORE >>
Published: February 2010In the age of high-tech solutions, increasing automation and pervasive access to the Internet, VARs, MSPs and other technology solution providers cannot continue to rely on spreadsheets, whiteboards and manual or homegrown solutions to run their businesses. This white paper describes how today’s end-to-end IT business management software can help you take control of the key business functions critical to most solution providers.MORE >>
Published: February 2010At the heart of almost every business relationship are expectations...expectations that have to be set, managed and met or exceeded. When it comes to IT Services, your clients’ expectations are going to revolve around the specific services you are delivering and the promises or claims that you make related to them. Do you have an effective Service Level Management program in place to deliver on those expectations?MORE >>
