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The most common mistake in golf is a mental error, and it happens long before the first tee shot: Not practicing enough on the short game. The average golfer has no idea that more than half of all shots in a typical round occur less than 50 yards from the hole.
Every golfer wants to improve their game, but very few take advantage of even simple data to make rational decisions. Similarly, in business, using data to guide decision-making can make a big difference. Especially in technology service management, where the difference between success and failure can have a profound impact on business performance.
The most important thing is to make a fundamental commitment to metrics in the first place. Once you commit, you need to create a data analytics framework that measures the right goals for your business’ bottom line.
Below are several tips to get started:
Make data and analytics a competitive advantage in your business – it’ll be just like spending an extra 45 minutes on the putting green – you end up seeing your best score of the season.
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