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Autotask Audit: Traits of Effective Cloud Leaders & IT 101

December 05, 2013  

Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

Forbes: 10 Traits Of Highly Effective Cloud Leaders
By Joe McKendrick
With the growing adoption of cloud computing comes a new class of leaders. They come from both IT and the business side of their organizations. They understand and are comfortable with the notion of bringing in new types of solutions to address business problems, as well as to super-charge innovation.

InfoWorld: It's always Computing 101 in tech support
By Staff Writer
Here's a tip when you work in tech support: Don't assume anyone knows anything about anything. From assistants just starting out to top executives with years of experience under their belt, there's no telling who'll put in a help desk request that's so basic, it barely qualifies as technical at all.

Philadelphia Business Journal: IT needs to change from Dept. of No to Dept. of Innovation
By David Rose and Leah Howse
You may know them as the Department of No, but in today’s business environment of ever-evolving technology, IT should play the role of the Department of Innovation.

IT World: Cloud computing – basic concepts
By Don Sheppard
If you haven’t started on the journey to cloud computing, here’s a starter guide. Information technology seems to progress in waves, with each new wave replacing (or at least extending) the previous generation of systems. Most people would agree that cloud computing is the newest of these waves, and is arguably the largest and most all-encompassing re-invention of IT to date.

V3: Big data and cloud computing boom will contribute to $2tn IT spend in 2014
By Michael Passingham
Big data technology and cloud computing demand will push global IT spending beyond $2tn in 2014, according to IDC. The analyst firm is predicting a five percent increase in spending over the next year.

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