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Autotask Audit: CIOs—the Kings of Customer Data and How to Develop ITSM Cloud Strategies

March 21, 2014  

Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

CIO: CIOs Destined to Be Kings of Customer Data
By Tom Kaneshige
CIOs who toiled in obscurity while keeping back-office operations running are about to be thrust into the spotlight and will be staring eyeball to eyeball with the all-important customer.

Cloud Tweaks: How To Develop ITSM Cloud Strategies – Part 1
By Staff Writer
If you are like most IT organizations, you probably already have some kind of IT service management (ITSM) in place. Your CIO might also have some cost management functions—it could be as simple as a spreadsheet he or she keeps up to date. These are all valid pieces of ITSM. Too often, however, they are very disparate.

Cloud Tweaks: How To Develop ITSM Cloud Strategies – Part 2
By Staff Writer
IT directors are justified in being skeptical of a typical business user’s ability to make appropriate technical choices. But, as scary as allowing business users to request technical services on their own might be, a scarier thought is the world of “shadow IT” that enterprising users have found outside the firewall that surrounds your secure and protected IT environment.

Channel Partners: Cloud Computing Helps SMBs Grow
By Craig Galbraith
A new report shows that the move to cloud computing is paying off not only for large enterprises, but also small and medium businesses. Eighty percent of SMBs in the U.S. say cloud computing contributes to business growth, according to new research from Techaisle.

The Var Guy: Neglect This Group, Ignore Revenue Growth Opportunities
By Kendra Lee
Your technicians are busy people with different priorities. Their goal is to keep your customers’ technology running smoothly. And that should be their focus. They listen for new opportunities as they work with customers, but they aren’t necessarily seeking the strategic, new, big opportunities.


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