Autotask Audit: Big Data in the Midmarket and 10 Users IT Hates to Support

May 02, 2014  
Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

Channel Insider: Big Data Use in Midmarket Is Far-Reaching
By Michael Vizard
The common perception today is that big data applications are, for now at least, confined to realm of the large-scale enterprise. However, big data projects are being kicked off throughout the midmarket, according to the findings of a survey of 300 business executives at organizations with 2,000 to 5,000 employees.

InfoWorld: 10 users IT hates to support
By JR Raphael
Deal with enough technology users, and you come to a realization: Beneath all the nuanced, specific complaints, they're all kind of the same. OK -- maybe that's a slight exaggeration. But whether you're working at an IT help desk or unofficially appointed as head of your family's tech support department, you quickly realize that certain types of tech users are unavoidable.

CIO: CIOs Who Serve on Boards Sharpen Their Business Skills
By Kim S. Nash
Relatively few CIOs sit on external corporate boards. But those who do come back to their day jobs with personal and professional insights that boost their careers--and give their home companies a competitive edge.

CRN: Anatomy Of A Cloud Migration: Inside The Channel Company's IT Transformation
By Robert Wright
On Sept. 17, the former staff of UBM Channel raised glasses of champagne to celebrate the founding of The Channel Company. But with that independence came new pressures not only from re-launching The Channel Company as a new business, but also the daunting task of separating itself from its former parent's centralized IT infrastructure.

InfoWorld: Big data hype didn't speed growth in the BI market, Gartner says
By Chris Kanaracus
All the hype around big data last year didn't drive big growth in the worldwide BI (business intelligence) and analytics market, according to research firm Gartner. While the BI and analytics market grew about 8 percent to $14.4 billion in 2013, the uptick could have been even greater, Gartner said.

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