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Autotask Audit: Building a Cloud Practice and How IT Can Listen to End-Users

November 14, 2014  
Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

ChannelPro: Building a Cloud Practice: Success Stories from the Front Lines
By Samuel Greegard
The ongoing march of technology leaves no business untouched. Over the last decade, a spattering of hosted and managed tools has exploded into a host of cloud computing solutions that touch everything from infrastructure to applications and email.

Network World: 7 ways IT can do a better job of listening to its end-user customers
By David Storm
Consider the plight of the typical automaker. Many of their customers are frustrated with their car experiences, yet this frustration can't be easily tapped due to data firewalls that surround the car buying and ownership process. As an example, your local garage might not know anything about your past service history at the dealership.
 
InformationWeek: CDOs Replace CIOs? I'm Not Buying It
By Rob Preston
There's nothing like a provocative analyst prediction to get people talking. Several years ago, it was Gartner's prediction that marketing organizations will outspend IT organizations on technology by 2017. Not to be outdone, the provocateurs at IDC last week weighed in with their own headline-grabber.

The VAR Guy: Cloud Barriers Fall But Challenges Rise
By Elliot Markowitz
By all accounts, cloud computing is the future of the IT industry, touching every business and consumer in some way, shape or form. That is not to say every IT function will be transformed over to the cloud, nor should they be, but application by application businesses are embracing cloud technologies.

SmartData Collective: 7 Trends That Can Define the Future of Cloud Computing
By Stan Roach
There are two big reasons that leaders across every industry are gung-ho about the Cloud. One reason for this huge confidence in Cloud computing is that it is one of the most disruptive technologies to have emerged on the scene in the last decade.

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