Why Remote Monitoring and Management Is More Important Than Ever

May 04, 2015  
Remote Monitoring and Management (RMM) isn’t a new concept, but as cloud computing and endpoint proliferation bring new challenges to nearly all types of organizations, RMM is more important than ever.

In a recent Autotask survey of more than 1,800 Managed Services Providers (MSPs), 82% of respondents said they use an RMM tool. Further, MSPs are more focused than ever on managing endpoints and using RMM solutions to increase visibility and scale their offerings. Cloud-driven proliferation of endpoints is boosting client requirements for managing increasingly complex networks and all of the devices on them, i.e., there’s a greater need for managed services.

What has changed about RMM is its role in the provider’s toolbox. RMM has become more important for top-line goals as it continues to deliver bottom-line benefits. 

Having reliable, scalable and easy-to-use remote monitoring and endpoint management tools is becoming more essential. Here’s how survey respondents ranked the top five benefits of using an RMM: 
1. More revenue
2. Higher productivity
3. Ability to manage more devices
4. Reduction in downtime
5. Reduction in tickets/incidents

Remote monitoring is a staple of managed services, but modern endpoint management requires a reliable cloud environment and the ability to scale to accommodate the Internet of Things (IoT). Otherwise, RMM may cause internal frustration and eat up time and resources, and could result in falling short of client expectations. 

The lesson from the Autotask survey is that RMM isn’t a “has-been” even though early solutions came prior to the cloud mushroom. A modern RMM solution is a valuable tool for meeting the needs of MSP’s clients. How does yours stack up? 

For more detail and analysis of the findings, the 2015 Managed Services Market Study eBook is available here.  
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