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By Nathan Franks, Director & Principal, Dynamic Business Technologies
I've been an Autotask Certified Consulting Partner (CCP) for three years. During that time, most of our Autotask work has focused on helping companies transition from fixed-fee providers to managed services providers (MSPs).
The biggest need of Autotask clients is to get control of their numbers across the enterprise. They’ve usually done work around ticketing and projects, but they don’t know how to use the platform to execute on their long-term goals.
Every client's business is unique, but four common "lessons learned" stand out.
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