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A Year in Review: Autotask in 2015

December 21, 2015  

A Year in Review: Autotask in 2015

It’s been another great year at Autotask. From our acquisition of Soonr to our company’s growth in several of our offices and a ton of new hires, we are thankful for all that 2015 brought to our team and our customers.  As we get ready to enter 2016, here’s a look back at the year’s highlights and a look at what’s in store for 2016:

 New offices and global expansions:

  • The sales area at HQ saw a 4,200 square feet expansion and added a customer experience center for onsite training and business-building events
  • The Autotask UK office in Richmond added 6,500 square feet and in Sydney, Australia, we just moved to a newly renovated 5,600 square foot office.
  • Autotask has grown its total global staff by 51% in the last 12 months
  • We opened an office in Boston in the fall   

On the product side, here’s a list of features we’ve added in the last couple of years to help improve our customers’ experience:

  • New UI
  • Improved granular security for Admin, CRM and Service Desk
  • Support for ITIL processes including Change, Incident and Problem Management
  • Custom Invoice Templates
  • Operational Dashboards
  • Ticket Merging
  • UDF Support in Workflow Rules
  • Improvements to LiveMobile
  • 150+ usability enhancements

Other things to look forward to in 2016 from Autotask:

  • We’re heading back to Miami for Autotask Community Live! September 25-27, 2016. Join us at the Diplomat & Spa – registration is already open.
  • We will release results of our third annual IT Service Provider Benchmarking Survey (Metrics that Matter) in January. Check out last year’s results in the meantime.
  • Will there be another acquisition or other big news to share? You’ll just have to wait and see!

We are always looking for ways to provide value to our customers so they can better serve their end customers. Cheers to 2015 and we are looking forward to a successful 2016! 

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