Autotask Week in IT: Channel Predictions & New Opportunities for 2016

January 07, 2016  

TechTarget: Channel companies enjoy solid business growth in 2015
By Lynn Haber

Prognosticators of channel trends for 2015 were emphatic about partners getting onboard with business transformation or risk falling behind industry developments. Well, it appears that channel companies have not only been listening but acting. Reporting strong business growth in 2015, increased managed services business, and customers buying into cloud and digital transformation, partners are in charge of their destiny and optimistic as they look ahead to 2016.

MSPmentor: What Do CIOs, IT Managers Expect From an MSP After the Sale?
By Dan Kobialka

What do chief information officers (CIOs) and IT managers expect from a managed service provider after a sale is completed? A new survey from JDL Technologies, a Fort Lauderdale, Florida-based MSP, highlighted customer expectations for MSPs after the sale. JDL Technologies found 52 percent of CIOs and IT managers cited responsiveness as their top expectation after a sale is completed, and 49 percent named the ability to resolve issues quickly as a major priority.

CIO: How CIOs will refine digital transformation in 2016
By Clint Boulton

Fueled by mandates to create products and services that meet customers' preferences for interacting with corporate brands online and from mobile devices, digital transformations commanded the attention of many CIOs in 2015. CIOs will refine those efforts in 2016, using security, mobility, analytics and cloud (or SMAC) technologies to buttress operations.

eWeek: Channel Opportunities Abound in Law, Accounting Markets
By Nathan Eddy

IT solution providers have an opportunity to find new and expanded business opportunities with accounting, law and marketing firms, according to a survey of 600 accounting, legal and marketing services firms. The vast majority of the firms surveyed (87.7 percent) have fewer than 10 employees, placing them directly in the small business target area for IT solution providers.

MSPmentor: LogicMonitor Updates Autotask Integration: Here's What MSPs Need to Know
By Dan Kobialka

LogicMonitor has added two-way ticketing functionality to its Autotask integration to streamline workflows for its managed service provider customers. The software-as-a-service (SaaS) monitoring platform provider has updated its Autotask integration, which now "streamlines the workflow for managing service desk tickets created by LogicMonitor's IT performance monitoring alerting engine, providing users an up-to-date view of device performance."

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