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Autotask Week In IT: Leadership, Employee Retention and Openness in the Cloud

July 07, 2017  
Here’s a look at what’s happening this week in the world of ITSPs, MSPs and Enterprise IT departments.

CIO: What does ‘open’ mean to IT in the cloud era?
By: Pierre Fricke
The term “open” when used in the IT context is an old and heavily used word. In an industry where new terms are introduced with incredible frequency, then age, and are discarded like napkins at a BBQ restaurant, the term “open” has surprising longevity. But what does “open” mean in the IT context? And why is it important to IT decision makers?

The VAR Guy: Becoming a Customer Success Leader
By: Oracle Guest Blog
“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” This quote comes from Max De Pree, the former CEO of Herman Miller, an office furniture company. I believe Mr. De Pree was speaking about leadership generically, but his quote couldn’t ring more true in reference to customer success.

Harvard Business Review: How Leaders Can Push Employees Without Stressing Them Out
By: Karen Firestone
One of the most interesting findings of a recent HBR article on team chemistry is that the types of people who become leaders within organizations are about 30% less likely than their coworkers to feel stressed out. As the CEO of a small investment firm, I was surprised by the finding, but as I considered my own leadership style and intraoffice relationships, I concluded that the authors were onto something. 

InformationWeek: Big Data in the Cloud: Reaching a Tipping Point
By: Andrew Froehlich
There is plenty of data to back up the fact that data analytics will play a huge role in the competitiveness of businesses in the coming years. What's less understood is why big data is more successful in the cloud when compared to on-premises. We'll explore those reasons, as well as point out why big data in the cloud has finally reached a tipping point in terms of enterprise adoption.

CIO: 5 things to know about today’s IT retention killer
By: Sarah K. White
If you don’t find ways to reduce stress levels in your workplace, IT pros will reduce it themselves — by finding work elsewhere. In 2016, when asked if “stress at work ever motivated you to seek employment elsewhere,” or “made you consider taking a new, less stressful job for less pay,” 58 percent and 43 percent said yes, respectively. But in 2017, those numbers took quite a leap. If your business is losing IT workers at a rapid pace, it might be time to reevaluate the work-life balance on offer at your organization.

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