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How Autotask PSA-RMM Increases Accountability for NYC MSP

May 10, 2018  

Too often we give a lot of lip service to how we need to create a stellar customer experience and don’t do a good job of walking the walk.

Fortunately, this is not the case for Valiant Technology, an MSP providing technology services and support to the creative industry in New York City. Thomas Clancy, President, said “With Autotask PSA and Autotask Endpoint Management bound together tightly we have a much better level of command over what’s happening within our customers’ environments. We are able to closely monitor contract compliance and be proactive in our customer outreach and service delivery offerings.”

In Clancy’s opinion, to be a successful MSP, you need to have PSA and RMM. "The way that Autotask has brought these together has created an entirely more dynamic way for us to see how our business is performing and whether or not we’re delighting our customers."

There’s no need to throw spaghetti at the wall and hope it sticks. Autotask can help you track the metrics that matter when it comes to determining customer satisfaction. See for yourself. Download 2017 Metrics that Matter™ eBook here.

 

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