Job Openings

The Business Development Representative (BDR) is responsible for being the “first point of contact” for sales prospects, and quickly moving them through the company’s pre-qualification process.  You will have specific times of day where you are responsible and accountable for monitoring incoming leads from the web, and responding within maximum specified timeframes. You will also be expected to take and process incoming calls to the company’s sales line. 

The Business Development Representative (BDR) is responsible for being the “first point of contact” for sales prospects, and quickly moving them through the company’s pre-qualification process.  You will have specific times of day where you are responsible and accountable for monitoring incoming leads from the web, and responding within maximum specified timeframes. You will also be expected to take and process incoming calls to the company’s sales line. 

In this role, you will work as part of the DBA Team and will share in the responsibility for the day-to-day operations and strategic planning of the database tier within the Autotask application environment.

The Help Desk Administrator will be responsible for troubleshooting, repair and maintenance of workstations and peripherals at our corporate location as well as providing first level tech support to remote offices. They will work with server and network administrators to escalate tickets appropriately when necessary.

The primary responsibility of the Implementation Manager is to provide timely and efficient consulting, project management, and process integration services to new clients in order for them to successfully implement the Autotask platform.

This is an entry-level DBA position with extremely strong career growth opportunities for a smart and hard-working candidate who is willing to learn and wants to be part of an outstanding team. 

The marketing events position maintains responsibility for the logistical planning and tactical execution of our participation in industry tradeshows, conferences, and road shows.

In this role you will work in a web-based customer support environment with an emphasis on response and high levels of customer satisfaction. You will be supporting the Autotask PSA web-based application and responsible to resolve, or escalate all incoming customer support requests.

You will work in a web-based customer support environment with an emphasis on response and high levels of customer satisfaction.  You will be supporting the Autotask PSA web-based application and responsible to resolve, or escalate all incoming customer support requests. Requests may be workflow, technical or contractual in nature and you will need to ensure the customer’s interests are represented. You will be expected to deliver the highest level of service in the industry with a goal to create “Raving Fans”.

Responsible for testing and certification of company software products under close supervision and mentoring.

Applicant will be responsible for supporting Autotask Customers, selling Autotask Add-on Products, driving internal account growth and managing day to day account activity. 

In this role, you will be responsible for a range of development activities such as design, coding, testing, user interface and business logic to increase efficiency and/or effectiveness, correct defects and maintain coding standards.
 

The Software Developer will be responsible for assisting with development of Autotask software products, as well as the communication, documentation and processes associated with these efforts.

The Systems Engineer is responsible for the overall performance, reliability, security and maintenance of the Autotask technical infrastructure. The Systems Engineer will work closely with the Technology staff in the U.S. in order to provide the highest available uptime to our customers.

Role will be to respond to, escalate, and resolve all incoming customer requests for technical support on the Autotask web-based application with a focus on third-party integrations, enterprise environments and our Autotask API.  

This position will create local language versions of Autotask software training videos.  They will be given the existing English version of the video and associated script.  They will then translate the script and associated visual aids (PowerPoint, etc) to the target language.  They may directly record the new audio, or professional audio talent may be utilized to create the audio track.  Once the audio track is completed, this position will produce the new video completely in the target language.

This position is accountable for the success of the professional services and product support teams, and their respective deliverables.

• The Professional Service Team: The team is responsible for proactively ensuring successful customer adoption of our product(s) through highly scalable implementation methods. 
• The Product Support Team is responsible for resolving all incoming customer inquiries.