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ARCHIVED WEBINAR


AutotaskOriginal Air Date: 6/16/2010 1:00:00 PMDURATION: 1 hourView Webinar
Featured Speakers:
Steve NoelSteve Noel
Solutions Engineer
Autotask Corporation
Maurice SaluanMaurice Saluan
Vice President, Channel Management
Zenith Infotech, Ltd.

A-to-Z: How the Autotask-Zenith Integration Improves Your Service Delivery and Grows Your MSP Practice

You have probably heard the buzz about the "A-Z" Autotask-to-Zenith integration - arguably the most comprehensive and seamless fusion between any PSA IT Services Management Tool and full-featured Remote Monitoring and Management platform - but did you know it gives you a complete and powerful solution you can offer your customers and grow your business?

And best of all, it's FREE!

Autotask provides a complete platform for running your business, better, and gives everyone in your IT service company access to a comprehensive "command and control" center to sell, implement, service, and bill your clients - from your office, from the road, or from anywhere that you can hop onto the Internet. AND, Autotask is the first to use the new Zenith API to create a true, deep, FREE integration with Zenith's SAAZ RMM tools.

During this webinar you'll learn how the A-Z integration can give you much deeper insight into your client networks and how it automates critical business processes including:

  • Asset Discovery - data imports from Zenith SAAZ directly into Autotask configuration records.
  • Contract and Invoice Management - as the number of devices monitored changes, Zenith SAAZ automatically updates this information within Autotask, ensuring more accurate agreements and billing.
  • Remote Access - direct links to Zenith SAAZ from within Autotask lets users remotely log in to devices efficiently and conveniently.
  • True Ticket & Alert Synchronization
    • Automatic creation of tickets from alerts initiated in Zenith SAAZ
    • Automatic creation of tickets initiated in Autotask and assigned to Zenith appear instantly in Zenith SAAZ
    • Updates to tickets in either system are automatically updated in the other system
    • Round-trip ticket closure
  • Help Desk Support - seamless ticket and data integration supports the Zenith Infotech Virtual Service Desk.

Whether you are already using Autotask and Zenith, or just want to see another way you can build your business while reducing your costs, this webinar is for you!

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7. What other software solutions are you considering to run your business?
 

8. Do you currently use a quoting package or e-commerce package?
   
   

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