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ARCHIVED WEBINAR


AutotaskOriginal Air Date: 7/19/2010 12:00:00 PMDURATION: 70 minutesView Webinar
Featured Speakers:
Len DiCostanzoLen DiCostanzo
Senior Vice President and Dean of the Autotask Academy
Autotask Corporation
Marco LaVecchiaMarco LaVecchia
Sales Manager
N-able Technologies

Integrated MSP Workflow: From Alert To Resolution

Introduction to the Autotask-to-N-Able Integration, and How To Use It

Brandon Myers, Chief Technology Officer of Evolution Technology Group, will share his insight into services automation. He will provide a live demonstration showing how he streamlines and automates his successful IT services business using the Autotask IT Business Management platform, and the N-able remote monitoring and management platform for MSPs.

Brandon will be joined by N-able's Marco LaVecchia and Len DiCostanzo, Senior Vice President of Autotask and Dean of Autotask Academy, who will be on hand to quickly introduce their respective products and answer any questions you have about services automation.

In this session you'll learn:

  • How to set up remote monitoring systems to optimize your alerts.
  • How to ensure monitoring alerts are properly triaged, and your SLAs are being met.
  • How to remotely service your clients to reduce cost and improve response times.
  • How to track and analyze your managed services margins, as well as demonstrate the value of your services to clients and prospects.
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