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Account Manager
Location: East Greenbush, NY
Status: Full-Time
Benefits: Company paid medical and dental, holiday, and vacation
Autotask Corporation is seeking highly motivated professional to join one of the fastest growing Software as a Service companies in the Northeast as an Account Manager.
Founded in 2001, Autotask is the #1 provider of web-based software designed to automate and manage people, projects and processes more efficiently. Autotask has won numerous local and national awards, and has been recognized for the past four years as one of the "Great Places to Work in the Capital Region". Autotask has also enjoyed revenue growth year over year.
The candidate we are looking must have experience in a fast paced, entrepreneurial environment to help take an innovative, dynamic and fast growing company to the next level.
The Account Manager’s mission is to make new Autotask customers highly successful as quickly as possible, and to keep them satisfied and productive with our products and services on an ongoing basis. The Account Manager will be the primary point of contact with the customer and will build and maintain a solid relationship based on responsiveness and trust.
Essential Responsibilities:
- Manage new customer implementations ensuring that the customer is up and running effectively in the shortest amount of time
- Monitor customer utilization of the Autotask system
- Seek opportunities to sell additional licenses or professional services
- Monitor overall customer satisfaction
Account Managers may perform the following secondary duties as needed from time to time:
- Provide technical support via phone and email
- Provide pre-sales support
- Assist with software testing and other Quality Assurance efforts
- Provide input to development on key features for future versions of the product
- Improve processes in the Account Management organization
- The position may require a small degree of travel
Qualifications:
- Excellent written and verbal communication skills
- Excellent organizational skills
- Efficient typing skills
- Excellent listening and interpersonal skills
- Ability to manage multiple projects simultaneously
- Extensive experience working with MS Office applications
- Experience working with a CRM tool (ACT!, Goldmine, SalesForce, SalesLogix, etc.)
- Prior presentation and/or technical training experience considered a plus
To apply for this position, please click here to email with your qualifications, resume, and salary history.
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