Location: East Greenbush, NY
Status: Full-Time
Benefits: Company paid medical and dental, holiday, and vacation


Autotask Corporation is seeking a highly motivated professional to join one of the fastest growing Software as a Service companies in the Northeast.

Autotask provides an innovative, web-based business management solution to automate and manage people, projects, and processes more efficiently. Founded in 2001, Autotask achieved profitability almost immediately and has since become the pioneer and #1 provider of web-based IT Services Management Software.

Autotask has won numerous local and national awards for its technology and its management including "Rising Star," and has been recognized for the past four years as one of the "Great Places to Work in the Capital Region". Autotask has also enjoyed revenue growth year over year.

Essential Responsibilities:

The Business Development Representative (BDR) is responsible for being the “first point of contact” for sales prospects, and quickly moving them through the company’s pre-qualification process. You will have specific times of day where you are responsible an accountable for monitoring incoming leads from the web, and responding within maximum specified timeframes. You will also be expected to take and process incoming calls to the company’s sales line.  

The BDR needs to understand enough about the company’s software applications and benefits in order to help explain “the basics” to prospects who are outside of our core market. However, the BDR is not expected to answer prospects’ questions about the product or attempt to sell the company’s higher end product. However, there may be opportunities for the BDR to take orders for the lower-end, Autotask Go! product  

In addition to processing incoming leads from the web, phone, and e-mails, BDRs are also expected to make a fair amount of outbound calls to support the company’s event marketing programs. These outbound calls will generally carry an objective to either drive attendance to events, or follow-up afterwards. BDRs will also diligently follow-up on incoming leads that they were unable to reach on the first attempt.  

Specific duties of the BDR include:

• Rapidly responding to all lead generation efforts.
• Pre-Qualifying sales inquiries generated by various methods of marketing.
• Provide follow-up to inquiries from weekly Webinars, Tradeshows, and other Marketing programs.
• Distributing qualified selling opportunities to the sale team in an equitable fashion.
• Collaborating with sales team on a regular basis to ensure prospects are being reached in a timely manner, and the proper level of pre-qualification is being done.
• Must maintain accurate and timely contact activity data in our sales automation tool.

To succeed the Business Development Representative must be flexible, be able to work in concert with the Sales and Marketing teams, be able to discipline yourself to make the calls and follow up in an organized professional manner.

You must have experience working in a sales/telemarketing environment. Able to function in a team atmosphere, appreciate aggressive goals, and have excellent organizational/time management skills are also desired. Familiarity with IT Services, Managed Service Providers, and/or outsourced IT Consultant a major plus.

• Must possess a positive, professional phone demeanor; superior communication skills.
• Must have high aptitude for learning and must be self-driven in a high opportunity environment.
• Proven communication skills and working relationships with sales teams.
• 4-year college degree preferred.
• Ability to multi-task.
• Minimum of 1-2 years inbound and/or outbound telemarketing/tele sales experience.