Location: East Greenbush, NY
Status: Full-Time
Benefits: Company paid medical and dental, holiday, and vacation

Autotask Corporation is seeking highly motivated consulting professional to join one of the fastest growing Software as a Service companies in the Northeast as a Professional Services Consultant in our Professional Services and Business Optimization department.

Autotask provides an innovative, web-based business management solution to automate and manage people, projects, and processes more efficiently. Founded in 2001, Autotask achieved profitability almost immediately and has since become the pioneer and #1 provider of web-based IT Services Management Software.

Autotask has won numerous local and national awards for its technology and its management including "Rising Star," and has been recognized for the past four years as one of the "Great Places to Work in the Capital Region". Autotask has also enjoyed revenue growth year over year.

We are seeking a self-motivated individual to help us innovate and enhance our flagship product. The environment is growing rapidly, team based, and challenging.

The candidate we are looking must have experience managing in a fast paced, entrepreneurial environment to help take an innovative, dynamic and fast growing company to the next level.

Job Summary
The Professional Services Consultant will have knowledge of the Information Technology (IT) Service Provider Marketplace, be able to learn and understand the technical aspects of the Autotask product, and provide guidance on how Autotask will support, automate and optimize critical business issues facing our customers. The consultant will have excellent presentation skills to deliver Business Optimization consulting and training curricula to customers in multiple formats, including live on site and on line.

Essential Responsibilities
Successful Professional Services Consultant will perform the following primary duties:

• Support the sales team when more detailed solution requirements are identified
• Identify opportunities where professional service offerings will ensure customer success
• Work with sales and prospects to create associated statements of work and price quotes
• Deliver business process best practice consulting and training to customers, onsite or remotely, based on statements of work
• Document consulting engagements as required and hand off to client services team for ongoing support
• Assist product support team in supporting customers
• Provide feedback and execute continual service improvement methodology

Qualifications:
Successful candidates must have the following skills and experience:

• A minimum of 5 years experience in an IT Service Provider or IT Managed Service Provider business as an executive, manager and/or some type of operational capacity
• Knowledge of IT best practices such as ITIL V3 and ITSM
• Technical skills including a proficiency in learning and using software along with familiarity with hardware devices such as servers, desktops, laptops, switches, routers, etc…
• Familiar with time and billing applications and service ticketing
• Knowledge of project management workflows
• Proven ability to manage and develop ongoing client relationships
• Experience determining customer requirements and creating functional specifications or statements of work
• Technical and business presentation and/or training experience
• Excellent communication and presentation skills, both verbal and written
• Knowledge of MS office, specifically PowerPoint, Word, Excel, Visio and Outlook
• Pro-active problem solving skills and an ability to work independently and as part of a team
• Comfortable working in a technology-based start up environment
• Must be able to travel anywhere in the world, but primarily in the U.S. and Canada
• May need to work after/before normal hours based on customer needs

Education Requirements:
BA/BS in Business Administration, Information Technology, or related field, or equivalent experience

To apply for this position, please click here to email with your qualifications, resume, and salary history.

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