European General Data Protection Regulation Update

Autotask takes seriously its responsibility to protect the privacy, confidentiality and security of its customers’ data. In May 2018, the rules for processing “personal data” of individuals located in the European Union will change when the General Data Protection Regulation (“GDPR”) goes into effect. While the text of the GDPR is publicly available, new guidance on its requirements continues to be issued.

Autotask is monitoring these developments and has begun taking steps to ensure that its current policies and procedures will be GDPR-compliant by May 2018.

If you have specific questions about Autotask’s GDPR efforts, please contact us at


Autotask is monitoring the BREXIT situation closely to ensure that we are able to provide all of our EU customers with the same level of service, privacy and data protection after the UK leaves the EU. Currently, we plan to continue hosting our EU customer data in our UK data center while regulations such as the General Data Protection Regulation (GDPR) are also enacted in the UK. Issues such as cross-border data flow are key to ensuring that data can be transferred in and out of the EU without legal or logistical consequence. As BREXIT impacts a very large number of cloud-based companies, we are confident that the UK government and EU will find a legal solution to support data flow between the UK and EU which will allow Autotask to continue to host customer data in the UK. In the unlikely event that appropriate legal frameworks for the transfer of data between the UK and EU are not established, Autotask will pursue other strategies such as opening data centers in an EU-member country for EU customers.

Current Data Processing Addendum (English Version)    (Dual English-German Version)

To ensure that transfers of personal data from the EU and Switzerland to the U.S. can occur in line with EU and Swiss data protection laws, we are offering our customers a data processing addendum that incorporates the European Commission’s standard contractual clauses (sometimes referred to as model clauses). These Standard Contractual Clauses will apply in situations where an alternate legitimate basis for transfer of personal data from the EU or Switzerland to the U.S. does not exist.

Please complete, sign and return the data processing addendum by email to The data processing addendum by its terms, will be incorporated into your existing agreement(s) with Autotask Corporation.

Please contact your sales account manager or our client support team (as noted below) if you have further concerns or questions.

Autotask Corporation
US Headquarters: 1-518-720-3500
European Headquarters: +44 0203 006 3147