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Autotask Product Training: Better Service Delivery with Tickets, Tabs and Widgets (AU)

Live Training
Live Training
29/09/2016 | 
9:00 AM Canberra, Melbourne, Sydney
Autotask Office
Sydney, New South Wales, Australia

This workshop will help you create efficient processes for ticket tracking in Autotask with tools like the Ticket Work List.  We will explore how to work with Service Calls and the Dispatch Calendar.  We will also review the best configuration for your queues and issues types to ensure quality data is available in Widgets. 

Goal: 
Learn how to configure Autotask to manage your service delivery including service level management, scheduling and dashboard.  

Learning Objectives:
  • Create Ticket and Ticket Time Entry Form Templates to support common scenarios and work entries
  • Establish a process of working with the Ticket Work List
  • Create Views and Filters for efficient scheduling in Dispatch Calendar 
  • Create a Dashboard Tab that consists of your top 3 metrics to review daily

Location
Autotask Office
Level 4, 37 Pitt St
Sydney, NSW 2000

Parking 
Parking is available at Wilson Parking 13/17 Pitt St, Sydney NSW 2000. 
Early bird $29 flat rate (Enter before 9:30 AM, leave after 3:30 PM)

Public Transportation
Closest Train Station is Circular Quay, however, Wynyard is only a 8 minute walk. 

Agenda

9:00 AM - 9:10 AM
Introduction and Expectations
9:10 AM - 10:00 AM
Configuring: Configure Service Desk and Create Form Templates
10:00 AM - 10:30 AM
Workshop
10:30 AM - 11:30 AM
Scheduling: Dispatch Calendar and Ticket Work List
11:30 AM - 12:45 PM
Lunch & Workshop
12:45 PM - 1:30 PM
Managing: Service Level Management and Dashboard Tabs
1:30 PM - 2:00 PM
Workshop
2:00 PM - 3:00 PM
Automating: Workflow Rules and Notifications
3:00 PM - 4:00 PM
Workshop

Event Speakers

David Leiboff
David joined Autotask in 2012, since his time at Autotask, he has been involved in a number of roles overseeing the growth of Autotask in APAC. Prior to leading the Implementation team in Australia, David was a Sales Engineer, his role was to provide guidance and to optimise the business process of an ITSP using Autotask and Autotask Endpoint Management. Now he is utilising his skills in overseeing the implementations in Australia, ensuring the on boarding process is smooth and seamless. 
Event Registration
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