Forrester Study: The Economic Impact™ of Unifying PSA & RMM

Live Webinar
Live Webinar
12/01/2016 | 
11:00 AM Eastern Time US & Canada (UTC-05:00)

Discover how two different IT service providers; a 10-user U.S. and a 250-user U.K. MSP achieved consistent improvements in productivity, response times, and retention using Autotask’s unified platform in place of their previous RMM system. Join Forrester study author, Dean Davidson, for a review of his findings including a complete ROI analysis. Davidson and study participant Micah Thor, President, Tech Guru will review actual ROI results including:

  • Increasing productivity by one hour per tech per day
  • Improving average SLA response times and
  • Reducing customer churn
Register today to learn more about the efficiency, profitability and service delivery ROI of unified IT business management and service delivery with Autotask.

Event Speakers

Micah Thor
President, Tech Guru 
Micah is President of the innovative IT service firm—TechGuru, which delivers technical consulting, support and leadership to businesses who do not have the necessary IT resources in-house. As a committed and passionate business leader, Micah uses his broad sales and operations expertise to lead TechGuru in delivering exceptional business guidance and technical solutions to his customers. His areas of expertise include assessing clients’ technical risks and threats, advising clients on system and workflow efficiencies, managing complex IT projects, ensuring client success as well as operations leadership and business development for TechGuru.
Dean Davison
Principal Consultant, Forrester
Dean serves B2B Marketing Professionals. He has extensive experience in the buy side of technology, advising customers in purchasing and implementing solutions, including interacting with CIOs on six continents. His experience also includes sell-side work in sales-focused marketing functions such as pricing strategy, competitive intelligence, product marketing, customer insights, and market analysis. Dean is a thought leader in sales enablement, helping technology vendors adapt their marketing programs to focus on a customer's business outcomes rather than product features or functions.
Event Registration
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