Sneak Peek of the PSA 2017.1 Release: Unified Ticket (AU)

Live Webinar
Live Webinar
30/08/2017 | 
1:00 PM Canberra, Melbourne, Sydney (UTC+10:00)

Autotask is pleased to announce monumental updates to the heart of the PSA with the new unified ticket. 

In this webinar, Patrick Burns, VP of Product Management introduces the new interface, which goes far beyond a visual update. All of these new elements added have been extensively researched and tested to ensure customers can be more efficient and productive. This webinar shares highlights of our upcoming release as well as a demo of the new ticket. You'll also learn:

  • The philosophy behind the new ticket’s 3 panel design
  • How the highly anticipated Ticket Timeline takes complex ticket data and presents it as a series of goals
  • Customisation options for ticket names, colours and icons
  • How to tailor your experience as needed in the moment with built-in flexibility

Event Speakers

Patrick Burns
Vice President of Product Management
Patrick is a true innovator with an extensive background in product development at high technology companies.

Patrick leads strategic product planning for Autotask’s global IT business management platform. Patrick and his team define the business requirements and set prioritization for new improvements to the Autotask platform, managing them throughout the product lifecycle. Working closely with engineering and client services, product management ensures that new initiatives bring maximum value to customers and align with corporate goals.

Prior to Autotask, Patrick held various product management and marketing roles at PowerOne Media, helping to grow it from a start-up to the largest provider of digital advertising solutions for newspapers in North America.

Patrick attended Stanford University, Palo Alto, California.
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