#CommLive Business Strategy Peer Forum

Network & Learn
Network & Learn
09/19/2017 | 
1:30 PM Eastern Time US & Canada (UTC-05:00)
The Diplomat Beach Resort
Miami, FL, United States

All sessions are full. Any new registrations will be added to a waitlist.

You must be registered for #CommLive to attend. If you need to complete that registration as well, please go here. 

Knowledge share is the cornerstone of Community Live.  This year we will have two entire tracks devoted to peer discussions.  These best practice Forums are led by industry veterans whose main goal is to facilitate valuable discussions around the topics that are pertinent to you.  Please note that you may only register for ONE time slot in each forum.  Additional registrations will not be accepted.

Business  Strategy Peer Forum:

This forum will focus on the macro level view of your business.  It will focus on the questions you rarely have time to ponder let alone peers to consult.  

As an attendee, you drive the topics and conversation. There is no specific agenda for these sessions.

The content will derive from questions like:

  • How are you finding new staff? Compensating staff? Motivating staff?
  • Does your service desk use pods/teams, or do they service all clients?
  • What are your thoughts on VCIO offerings?
  • What do you bring to client meetings?
  • What do you do for documentation?
  • What’s your internal escalation process?
  • How do you find new clients?
  • How do you see your business changing with the emergence of MSSP?
  • How are you measuring profitability?
  • What are you favorite 5 metrics for service desk? Projects? Client profitability?
  • How do you rate clients?
  • What do you think of the vendor consolidation happening in our industry?
  • What does your client onboarding process look like? Off-boarding?
  • How are you affecting the way your customers conduct business?
  • How effective is your employee onboarding?
  • What are your thoughts on VCIO offerings?
  • How are you educating your customers on cyber security?
Select a time from the drop down menu on the right:
Monday, September 18th 1:00pm-3:00pm - SESSION FULL
Monday, September 18th, 3:30pm-5:30pm - SESSION FULL
Tuesday, September 19th, 10:30am-12:30pm - SESSION FULL
Tuesday, September 19th, 1:30pm-3:30pm - SESSION FULL

To attend, please submit the form on this page.  Registrations are processed first come first served, and a wait list will be available for cancellations.  Your registration is not confirmed until you receive notice. 

Peer group times will not overlap with keynotes and times are subject to change.

Questions, please contact or visit

All sessions are full. Any new registrations will be added to a waitlist.

Event Registration
Please submit your information to secure your seat at this event.