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Compare Products. 1-2-3 Go! More Power. Pro
Autotask Go! is optimized for the many small IT service companies with 1-3 users that have simple business models. It has all the basic, must-have features you need to Get Organized, and get more work done without hiring more people.
Autotask Pro, backed by the experience of more than 30,000 IT solution providers, is designed for all companies, large and small, with more complex service offerings and whose requirements include:
- Extensive project management capabilities,
- Quoting and Opportunity Management
- The capability to dispatch more than 3 technicians
Which edition of Autotask is right for you? Start with the comparison chart below.
| FEATURE COMPARISON |
Autotask
Go! |
Autotask
Pro |
|
| General |
| Maximum Number of Users |
3 |
Unlimited |
|
| Availability |
Worldwide |
Worldwide |
|
| CRM |
| Manage & Track Customers |
X |
X |
|
| Track Installed Products & Assets |
X |
X |
|
| Opportunity Management |
|
X |
|
| Microsoft® Office Outlook® Integration |
Add-on |
X |
|
| Create Quotes |
|
X |
|
| Microsoft Exchange Integration |
Add-on |
Add-on |
|
| Service Desk |
| Easily Process Customer Service Requests |
X |
X |
|
| Automatically Capture Service Alerts |
X |
X |
|
| Service Dashboard & Reporting |
X |
X |
|
| Create Proactive Maintenance Plans |
X |
X |
|
| Workflow & Escalation of Service Tickets |
X |
X |
|
| Automatic Notifications & Actions |
X |
X |
|
| Branded Client Portal With Taskfire® |
Add-on |
Add-on |
|
| Configuration Items |
X |
X |
|
| Service Level Management |
X |
X |
|
| Outsource Management (universal ticket-sharing) |
X |
X |
|
| Tech Scheduling |
| Schedule Your Service Calls |
X |
X |
|
| Prevent Scheduling Conflicts |
X |
X |
|
| Statements of Work |
X |
X |
|
| Manage All Techs in One Place |
|
X |
|
 |
| |
Autotask
Go! |
Autotask
Pro |
|
| Project Management |
| Project Plans, Schedules, & Assignments |
|
X |
|
| Manage IT Project Portfolio |
|
X |
|
| Time Tracking |
| Track & Monitor Billable Time |
X |
X |
|
| Resource Reporting |
X |
X |
|
| Track Non-Billable Time |
|
X |
|
| Detailed Expense Reports |
|
X |
|
| Billing |
| Flexible Contract & Billing Automation |
X |
X |
|
| Contracts - Recurring, T&M, Block Hour |
X |
X |
|
| Contracts - Fixed Price & Retainer |
|
X |
|
| Track & Bill Product Subscriptions |
|
X |
|
| Quickbooks Integration |
X |
Add-on |
|
| Reporting |
| Pre-Defined Reports |
X |
X |
|
| Ad Hoc Reporting on Whatever You Want |
|
X |
|
| AutotaskExtend™ |
| Autotask Web Services API |
|
X |
|
| Configurable links to Other Apps & Web Forms |
|
X |
|
| Autotask Autoforms |
|
X |
|
|
|
| Customer Support |
|
|
| Customer Resource Center/Online Documentation |
X |
X |
|
| Autotask User Community |
X |
X |
|
| Included Free Support |
X |
X |
|
|
|
