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Autotask Go! is optimized for the many small IT service companies with 1-3 users that have simple business models. It has all the basic, must-have features you need to Get Organized, and get more work done without hiring more people.
Autotask Pro, backed by the experience of more than 20,000 IT solution providers, is designed for all companies, large and small, with more complex service offerings and whose requirements include:
- Extensive project management capabilities,
- Integration with quoting tools
- The capability to dispatch more than 3 technicians
- Extend Autotask to Microsoft Outlook or Microsoft Exchange Server 2003
Which edition of Autotask is right for you? Start with the comparison chart below.
| FEATURE COMPARISON |
Autotask
Go! |
Autotask
Pro |
|
| General |
| Maximum Number of Users |
3 |
Unlimited |
|
| Availability |
US/Canada |
Worldwide |
|
| CRM |
| Manage & Track Customers |
X |
X |
|
| Track Installed Products & Assets |
X |
X |
|
| Opportunity Management |
|
X |
|
Microsoft® Outlook® Extension
Microsoft® Exchange Server 2003 Extension |
Optional |
X |
|
| Create Quotes |
|
X |
|
| Service Desk |
| Easily Process Customer Service Requests |
X |
X |
|
| Automatically Capture Service Alerts |
X |
X |
|
| Service Dashboard & Reporting |
X |
X |
|
| Create Proactive Maintenance Plans |
X |
X |
|
| Workflow & Escalation of Service Tickets |
X |
X |
|
| Automatic Notifications & Actions |
X |
X |
|
| Branded Autotask Client Access |
Optional |
Optional |
|
| Tech Scheduling |
| Schedule Your Service Calls |
X |
X |
|
| Prevent Scheduling Conflicts |
X |
X |
|
| Statements of Work |
X |
X |
|
| Manage All Techs in One Place |
|
X |
|
 |
| |
Autotask
Go! |
Autotask
Pro |
|
| Project Management |
| Project Plans, Schedules, & Assignments |
|
X |
|
| Manage IT Project Portfolio |
|
X |
|
| Time Tracking |
| Track & Monitor Billable Time |
X |
X |
|
| Resource Reporting |
X |
X |
|
| Track Non-Billable Time |
|
X |
|
| Detailed Expense Reports |
|
X |
|
| Billing |
| Flexible Contract & Billing Automation |
X |
X |
|
| Invoicing - Recurring, T&M, Block Hour |
X |
X |
|
| Contract Types - Fixed Price & Retainer |
|
X |
|
| Track & Bill Product Subscriptions |
|
X |
|
| Reporting |
| pre-defined reports |
X |
X |
|
| Ad Hoc Report on Whatever You Want |
|
X |
|
| AutotaskExtend™ |
| Autotask Web Services API |
|
X |
|
| Configurable links to Other Apps & Web Forms |
|
X |
|
|
|
| Customer Support |
|
|
| Customer Resource Center/Online Documentation |
X |
X |
|
| Autotask User Community |
X |
X |
|
| Included Free Support |
2 requests |
Unlimited |
|
| Additional Paid Support |
Optional |
N/A |
|
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