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Autotask Go! helps you run your IT business better and improve profitability by organizing your people and processes. Autotask Go! is:
- The most affordable Professional Services Automation (PSA) package for IT service providers
- Optimized for IT service shops with three or fewer users
- The tool you need for more efficient operations and better organization
- Hosted software-as-a-service for easy access anywhere, anytime you need it without the hassles of back-ups, patches, and downloads
- Offered by the market-leader in IT service management software, and includes an intelligent upgrade path
- Risk-free, with a 60-day unconditional 100% money-back guarantee
From keeping track of customer information to always knowing what’s currently billable; and from seeing the status of all your service tickets, to knowing the profitability of your contracts...it's all there, whenever you need it.
Autotask Go! Has the Power You Need to increase efficiency and
gain greater control of your operation
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View complete customer information anytime
on a dashboard that's constantly updated. So you're never blindsided by unresolved tickets or other issues. With Autotask, you capture a complete audit trail to help to manage, track, and bill. If a client ever calls with a question about a bill, you can answer it in seconds.
Process help requests 24/7 through multiple channels customers can submit tickets through email or your own optional on-line client access portal that carries your brand. You can have tickets automatically generated from incoming remote monitoring alerts. With Autotask Go!, issues never fall through the cracks. You can also provide automatic notifications to keep customers up-to-date on the status of their requests.
Manage and customize multiple queues with unprecedented power - Autotask lets you create workflow rules with multiple queues so you can "rack 'em and stack 'em" in whatever way works best for you.
Extend to your Remote Monitoring Software - and automatically convert remote monitoring alerts into Autotask tickets. Autotask works seamlessly with Level Platforms, N-Able, Kaseya, Silverback and others.*
Invoice with Confidence - Autotask Go! extends directly into QuickBooks so you can invoice your clients with complete billing detail that justify your time and drastically reduce billing questions. |
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Create workflow-rules that automatically manage ticket assignment and service ticket escalation. Satisfied customers stay that way with Autotask. You can set up workflow rules to automatically assign tickets to the right tech or right queue based on criteria you pre-set, and automatically reassign and/or send out e-mail or SMS notifications when tickets are not handled within your SLA metrics.
See the status of all your people at a glance
to make best use of your personnel. Autotask lets you batch service tickets to create service calls that utilize techs more efficiently and see all your techs' schedules at a glance.
View instantly the status of all open tickets
so you always know where you stand. Autotask provides ticket templates and automated ticket creation (from the client access portal and remote monitoring software) to make ticket handling incredibly fast and easy.
Powerful Options let you do even more like access your data from you hand-held device and give your customers limited access to their data.
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A smooth upgrade path to Autotask Pro.
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* Some integrations may require the purchase of a low-cost third-party product |
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