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The All-in-One Hosted PSA Solution
Account Details
One screen gives you access to every ticket, project, task, to-do, note, installed products, contacts, opportunities, attachments and more!
Executive Dashboard
Your business at-a-glance. All the important business metrics you need to make smart day-to-day, minute-to-minute decisions are here.
Autotask Community
It's built right into our application! Your direct line into our company, and thousands of your peers. Get and give help and ideas to run your business better.
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Autotask Go! helps you run your IT business better Specially designed and available for small and emerging IT services businesses with 1, 2 or 3 users to improve your profitability by helping you manage, organize, automate and integrate all of your people and processes. Autotask Go! is:
- The most affordable Professional Services Automation (PSA) package for IT service providers
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Optimized for IT service shops with three or fewer users
- The tool you need for more efficient operations and better organization
- Hosted software-as-a-service (SaaS) for easy access anywhere, anytime you need it, without the hassles of back-ups, patches and downloads
- Offered by a market-leader in IT service management software, and includes an intelligent upgrade path
- Risk-free, Autotask Go! is backed by a 100% satisfaction guarantee
- No Up-front fees, just pay as you go
From keeping track of all your customer information to always knowing what's currently billable, and from seeing the status of all your service tickets, to knowing the profitability of your contracts. It's all there. Whenever you need it.
Autotask Go! Has the Power You Need to increase efficiency and gain control of your operation
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View complete customer information anytime
on a dashboard that's constantly updated. So you're never blindsided by unresolved tickets or other issues. With Autotask, you capture a complete audit trail to help to manage, track, and bill. If a client ever calls with a question about a bill, you can answer it in seconds.
Process help requests 24/7 through multiple channels. Customers can submit tickets through email or your own optional on-line client access portal that carries your brand. You can have tickets automatically generated from incoming remote monitoring alerts. With Autotask Go!, issues never fall through the cracks. You can also provide automatic notifications to keep customers up-to-date on the status of their requests.
Manage and customize multiple queues with unprecedented power. Autotask lets you create workflow rules with multiple queues so you can "rack 'em and stack 'em" in whatever way works best for you.
Integrate with remote monitoring software and automatically convert remote monitoring alerts into Autotask tickets. Autotask works seamlessly with Level Platforms, N-Able, Kaseya, Silverback and others.*
Invoice with Confidence. Autotask Go! integrates directly with QuickBooks so you can invoice your clients with complete billing detail that justify your time and drastically reduce billing questions.**
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Create workflow-rules that automatically manage ticket assignment and service ticket escalation. Satisfied customers stay that way with Autotask. You can set up workflow rules to automatically assign tickets to the right tech or right queue based on criteria you pre-set, and automatically reassign and/or send out e-mail or SMS notifications when tickets are not handled within your SLA metrics.
See the status of all your people at a glance
to make best use of your personnel. Autotask lets you batch service tickets to create service calls that utilize techs more efficiently and see all your techs' schedules at a glance.
Instantly View the status of all open tickets
so you always know where you stand. Autotask provides ticket templates and automated ticket creation (from the client access portal and remote monitoring software) to make ticket handling incredibly fast and easy.
A smooth upgrade path to Autotask Pro. When you are ready to upgrade to more power or more users, we make it simple. Just call our Autotask Pro sales team at 518-720-3500, ext. 1. All your data is preserved and the upgrade is immediately available. Read More...
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* Some integrations may require the purchase of a low-cost third-party product
** Autotask Go! QuickBooks® extension is available for just £4 per month!
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