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Service Level Management |
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Guarantee service response times. Increase customer satisfaction. Grow your business.
 Response time is the lifeblood of any company that bills for services delivered. The ONLY way to effectively establish service level goals -- and manage service delivery to meet those goals -- is by implementing a best-in-class services management solution.
An essential tool, whether or not you're ready to offer Service Level Agreements
Whether you have formal Service Level Agreements (SLAs) with your clients, or just want to improve service delivery and maximize customer satisfaction, our Service Level Management tools let you quickly and easily define, monitor and measure service performance metrics.
Establish Service Response Time Goals, And Monitor Tech Performance IN REAL TIME!
With Autotask software, you can easily establish discrete response goals by priority, issue types and sub-issue types. Set your goals for first response, resolution plan, and time to complete. Sort all open tickets by NEXT service level event due. Even set-up workflow rules to automatically generate notices when service deadlines are at risk, and auto-escalate the ticket.
Autotask is the all-in-one IT Service Business Management Software
Most importantly, Service Level Management with Autotask is fully integrated, at no additional charge, within your overall business management solution and is remarkably easy to use. You also get CRM, Project Management, a full service desk solution including dispatching, built-in Knowledgebase, Time and Expense Management, Billing, and so much more.
Service Level Management with Autotask lets you:
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Improve service delivery and client satisfaction ...
by setting and managing response time goals to better match and anticipate client demands and expectations.
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Guarantee service delivery based on your own proven track-record ...
by defining internal and/or SLA performance criteria by priority, issue type and sub-issue type based on reports of your historical performance on discrete issues.
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Manage, analyze and report on performance metrics ...
with complete granular control over key performance indicators including response time, resolution planning and final resolution time.
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Differentiate yourself from the competition and capture more business ...
by demonstrating your ability to establish, monitor and report against service delivery goals and expanding your service desk offerings.
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