Belgian IT Service Provider Achieves 20% Increase in Operational Efficiency

The benefits derived from Autotask are now essential to the sustainability of our business model. I can’t imagine our business without Autotask, it is in our very DNA and runs throughout all of our processes.
Marc De Swaef, CEO
Accel Computer Service Edegem, Belgium
Accel Computer Service is a services-based systems integrator and support provider in Belgium. It offers a broad range of services including IT solution design, implementation and support. Prior to the switch to Autotask, the firm served approximately 200 clients with 20 technical people and 8 administrative staff. Today, just 35 staff manage and service nearly 500 clients with nearly a third of those clients as full managed services contracts generating a 6.5 million euro annual turnover.

Marc De Swaef, CEO, said, “If I look at how many tickets we close on a per technical staff basis, I would say we are around 20 percent more efficient then we were previously while our client retention is near 100 percent over the course of a year.”