UK MSP Achieves 75% Increase in Tickets, 25% Increase in Customer Satisfaction

Autotask has been a game changer for us. We’ve increased productivity 75% by increasing efficiency and increased customer satisfaction at the same time.
Kristian Wright, Managing Director
Inbay, Ltd. United Kingdom
Inbay, Ltd. provides managed services to the local market, including training services through its division and has a wholly-owned technical delivery centre in Colombo, Sri Lanka. Kristian Wright, Managing Director, said, “Our customer satisfaction levels have increased by 25% year on year which we track annually through the survey tool. As a result, we’ve seen our turnover increase three-fold in the last three years since we’ve been using Autotask. We never could have achieved this level without Autotask.”