Head in the Cloud: Are You Living the RMM Dream?

Remote management and monitoring (RMM) technology has long promised a vision of efficiency through automation for IT service providers. With RMM supposedly undertaking a whole range of IT support tasks that would otherwise have to be done by engineers (or not at all), as well as remediating IT issues before they even impact the end customer. For many IT service providers, however true automation and ‘self-healing’ remains an elusive dream.
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