Gartner Insights: Top 10 IT Service Delivery Strategies for 2016

According to the latest research from Gartner, IT Service Management needs to evolve and adapt to survive. Gartner outlines the 10 ways to stay ahead, improve business outcomes and increase profitability.

Find out why you need to:

  • Zone in on critical KPIs
  • Move from reactive to proactive mode
  • Avoid overdoing ITIL
  • Automate & deliver differentiated IT services
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