Service Desk Metrics That Matter for MSPs

More customers choose and stay with partners who provides the best customer experience. The Service Desk is the epicenter of all that makes superior customer service possible for IT Service Providers. 

To maximize performance and achieve superior customer experience, this eBook details the essential metrics that service desk operations needs to focus on:
 
  • SLA response-time compliance
  • Lost billable hours
  • Customer satisfaction ratings
  • Steps you can take to improve client interactions
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