ITSP Streamlines Ops and Improves Service Levels with Autotask

Sam Hickler, VP of Operations and Craig Papke, Operations Center Manager of Platte River Networks sit down with Autotask to explain how Autotask helps them do their jobs better. Autotask is the go-to platform of choice for these guys and the rest of the team at Platte River Networks. “With Autotask the quality of our product has improved. Service is a difficult product to deliver because it involves so many different people. Autotask gives us a way to measure that, quantify it and take action if necessary to ensure we’re delivering at high levels.” Learn more about Platte River Networks at