Easy Access to More Information in the PSA Ticket

This is the fourth video in our 5-part series introducing you to our all new PSA ticket interface. View the third video here.

We’ve better organized the ticket to give you the important information you need in just one click. In this video, you’ll hear about:

  • Device insights: take a screenshot or initiate a remote-control session for a device
  • Time summary: visual snapshot of time spent on the ticket and time remaining
  • Contract insight: shows the contract term, balance with a direct link to the contract

Thanks for watching. To learn more, please view the next video in our series here.