Complete IT Management Software

IT Pros rely on us every day to answer the important questions...

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IT Business Management Meets Business Intelligence

Purpose-built for IT, Autotask Enables You to Manage, Monitor and Analyze:
  • WORKFLOW EFFICIENCY
    • Percent of employee
      hours billed
    • Average ticket
      completion time
    • Service level agreement compliance
  • CUSTOMER SERVICE AND SATISFACTION
    • Contract renewal rates
    • Post-service survey results
    • Client satisfaction benchmarks
      against peers
  • REVENUE, PROFIT AND LONG-TERM TRENDS
    • Sales productivity and
      pipeline forecast
    • Profitability by client, contract and
      service type
    • Revenue and profit shifts
      over time
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