The companies listed below provide IT applications that remotely monitor networks, virus activity and/or security breaches, and automatically generate e-mail alerts and warnings when certain conditions exist. When severe alerts are generated, they often require immediate attention and speedy resolution.

To streamline this process, Autotask can automatically convert e-mail alerts into service tickets, saving your organization the time of manual ticket creation and prioritization. This capability, combined with Autotask’s automated workflow and notification features, is your insurance policy that no service issue falls through the cracks.

When deciding which remote monitoring solutions to use, look for the "Ready for Autotask" logo to be sure that the product is compatible with Autotask. If you don’t see this logo, ask the vendor to contact us.

The following Managed Services applications have been certified as “Ready for Autotask."

Kaseya Kaseya provides IT Solution Providers & IT Administrators a complete and integrated view of their environments from a centralized web-based management console, streamlining a consistent and scalable service delivery process. By automating essential administrative duties and managing the process remotely, Systems Administrators improve systems performance and availability while requiring little IT investment or expertise. Kaseya is perfect for Managed Service Providers and Corporate IT organizations who need to reduce complexity and increase productivity - both made possible by Kaseya's remote systems management capabilities. www.kaseya.com

Managed Workplace® from Level Platforms Level Platforms is the leading provider of remote monitoring and management software for managed services providers. Our award winning .NET software provides a complete end-to-end solution including full monitoring of all devices, applications, network services and web sites combined with a complete suite of remote management tools including remote control, patch management and remote scripting. Level Platforms' comprehensive technical and MSP business training combined with a dedicated Partnership Development Manager assures your immediate and long term success in evolving your managed services business. Our very low full site subscription pricing model and service ticket integration make Level Platforms the perfect match for MSPs using Autotask. See Level Platforms Managed Services Offer

N-able Corporation N-able Technologies® provides IT performance management software to MSPs and mid-enterprise IT departments to improve operations, manage risk and measure business value. N-able's product line provides complete solutions to monitor, manage and optimize information technology and security from a business perspective. Autotask automatically creates service tickets from N-able’s network monitoring solution, providing managed services alerts to optimize response and resolution times, to help fulfill SLA terms and conditions.

HyBlue HyBlue gives you the flexibility to grow your Managed Service offering without risk. Our Software as a Service model means you only pay for the customers you sign up. With HyBlue Patch you can setup a new customer in the morning, have alerts flowing before noon and patch them that night. It's that easy! HyBlue Secure manages security on computers anywhere in the world. And our new pricing model gives you increasing discounts as you bring on more computers. HyBlue was the first Autotask Ready Partner. Alerts from our system automatically create trouble tickets in Autotask giving you control over response and SLAs.

HoundDog Technology HoundDog Technology provides easy-to-use affordable remote management systems, such as Server Monitoring, Asset Tracking and Workstation Health Checks - packed with features and designed specifically for IT support and managed service companies. With just a ten minute set-up, users can be monitoring their customers' networks for everything from failed Windows® services and backup problems to unresponsive TCP ports and failed anti-virus updates. They can keep on top of client's software and hardware assets and make sure remote pc/workstations are kept in best of health. www.hounddogiseasy.com

HandsFree Networks HandsFree Network's Automated Support Infrastructure (ASI) automates the delivery of a broad range of managed services. It features: Automated problem prevention and resolution On-demand remote system management and automated maintenance Centralized device security management Software update management Resource usage and availability monitoring Asset and change management In-depth information gathering and reporting Real-time event detection and notification ASI from HandsFree Networks is Ready for Autotask. E-mail alerts from ASI can be handled by Autotask and automatically converted into service tickets. Visit HandsFree Networks for more information.

MonitorIT from Breakout Technologies MonitorIT is the proven and affordable Web-based monitoring solution for MSPs. MonitorIT provides a rich set of monitoring, alerting, and reporting features for monitoring the availability, health and performance of your clients’ servers, workstations and network devices on IP-based networks. An easy to deploy Windows Agent permits real-time monitoring of Windows Event Logs, Services, Processes, Files, and Performance Counters, including Processor, Memory, Network, Logical Drive and Page File free space. MonitorIT also includes SNMP and Syslog monitoring for monitoring infrastructure devices.

SilverBack SilverBack is Ready for Autotask. E-mail alerts from this product can be handled by Autotask and automatically converted into service tickets. Visit Silverback for more information.