Cisco
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco Monitor Director enables Cisco partners and managed service providers to provide comprehensive 24-hour remote real-time monitoring and management of data and voice services to their small and medium-sized business customers. Remote detection, diagnosis, and problem resolution saves time and money and helps solidify the partner and customer relationship while generating higher profits. Cisco Monitor Director consists of a centralized browser-accessible console, which is deployed at the service provider’s location and provides visibility into the customer’s networks.  Additionally, an agent is deployed inside each customer network, which collects and reports critical network data over a secure communications channel.  Cisco Monitor Director features:

• Support for generic Simple Network Protocol (SNMP) and IP addressable devices, enabling single-console monitoring of the customer’s entire network, including both Cisco and non-Cisco devices.
• Real-time, color-coded network topology and status map
• "Smart-Alerts" with graphical supporting information that dramatically reduces time to diagnose and fix problems
• Alert escalation and notifications through e-mail and paging that integrates into common trouble-ticketing applications
• End-of-sale and end-of-life notifications for selected Cisco devices
• Automated reports that include network alert summary, device-availability analysis, utilization reports, and network topology

Dell Inc.
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services they trust and value. Dell is a leading global systems and services company and No. 34 on the Fortune 500. With a focus on the needs of managed services providers (MSPs) and resellers, Dell Remote Monitoring is a distributed, multi-tenant platform for providing remote management across diverse, customer-controlled networks. This technology platform is combined with proven sales, marketing, and operations best practices to help the company's partners see successful results immediately. Dell Remote Monitoring supports systems, peripherals, security devices, network devices, and applications.

www.silverbacktech.com

HandsFree
HandsFree Networks HandsFree Network's Automated Support Infrastructure (ASI) automates the delivery of a broad range of managed services. It features:

• Automated problem prevention and resolution
• On-demand remote system management and automated maintenance
• Centralized device security management
• Software update management
• Resource usage and availability monitoring
• Asset and change management
• In-depth information gathering and reporting
• Real-time event detection and notification

Level Platforms
Level Platforms provides award winning remote monitoring and management software to over 2,500 IT solution providers that offer managed services to their small and mid-sized customers in 29 countries. Managed Workplace®, provides a comprehensive solution to allow them to profitably manage their customers' IT networks through a single web-based central dashboard. The collaborative network architecture of Managed Workplace allows solutions providers to leverage the comprehensive capabilities of Autotask with the deepest integration of any MSP platform. MSPs can enhance their service offering as they:

• Integrate alerts with Service Tickets in Autotask
• Collectively close tickets in Autotask and alerts in Managed Workplace
• Synchronize asset discovery with Autotask
• Rapidly access through hotlink for Service Ticket on Autotask
• Maximize workflow automation
• Automatically monitor and escalate tickets

www.levelplatforms.com

Microsoft
Sustaining business profitability is critical to your long-term success. The Microsoft Partner Program can help support your profitability goals by providing the tools and resources you need at every stage of your business cycle. Community. Evaluation software. Expert support. Incentives. Lead generation. Sales demonstrations. Training. Discover new opportunities to help drive revenue today. And to help you achieve your objectives as you move forward.

www.microsoft.com/partner

• Computer Desktop & Laptops
• Consumer Electronics
• Networking
• Peripherals
• Point of Sale
• Printer / Copier
• Security
• Server
• Software
• VoIP / Telephony
• Wiring & Cabling

OnForce enables you to find the service pros you need, when and where you need them, without the cost of hiring, training and retaining employees.  It’s 100% free to join: no subscription fees, no volume minimums, no upfront costs of any kind.

www.onforce.com

QuoteWerks is the worldwide leader in integrated sales quoting solutions for companies of all sizes and industries. QuoteWerks enables managed service providers to professional and customizable sales quotes for products and services to their customers. QuoteWerks’ integration with Autotask saves time and money through the automated management of customer, product, and quote data for rapid quote creation, submission, and reporting ensuring that you can focus on what matters most – building profitable relationships with your customer base. QuoteWerks concurrent licensing model, one time acquisition costs, and volume discounts, make it the price leader of choice for over 48,000 users in 80 countries today. QuoteWerks features include:

• Real-time pricing and availability for products sourced from Tech Data, Ingram Micro, Synnex, and D&H
• Online ordering for Tech Data
• Integrates with QuickBooks and Peachtree
• Fully customizable layouts for quotes, orders, and invoices
• Sales configurator
• Support for required and optional items
• No cost reseller program for those who wish to resell QuoteWerks