Autotask Technology

Autotask Corporation employs a variety of measures to insure the privacy and reliability of Autotask applications and data. Below are some of the key components of our technology platform that make Autotask secure, reliable and responsive.

Data Center

Autotask is hosted at TW Telecom, a leading, carrier-grade Internet Service Provider located in Albany, NY. TW Telecom is a leading fiber optics, facilities-based integrated communications carrier providing managed network services specializing in Ethernet and Transport Data Networking. TW Telecoms SONET-based networks include 100% fiber optic, fully redundant, self-healing digital rings.

Power Infrastructure
Geographically diverse power feeds utilizing separate entry points into the building. Conditioned and unconditioned UPS power connectivity to separate power systems. Backup generator capable of supplying 7 days worth of power during an emergency event.

Building Access and Security
Secure building access is guaranteed though the use of multiple layer access systems. Biometric access is required at all building entry points. Access control systems, monitored surveillance and onsite personal further monitor and protect building access.

Environmental Controls and Protection
n+1 HVAC units maintain stable temperature and humidity using monitored controls. Integrated fire detection and monitoring systems directly linked to local emergency response. FM-200 fire suppressant system capable of extinguishing flames without damage to equipment.

Network

Connectivity
Carrier diverse backbone uplinks to Tier1 providers such as Level3 insure continued connectivity. Fully redundant carrier-class edge routers powered by Cisco Systems utilizing public BGP routing. Accelerated content delivery using Akamai’s EdgePlatform Network for increased performance.

Performance
Enterprise caching and load balancing devices are employed to improve application performance and provide network filtering.

Security
Autotask employs state-of-the-art security to ensure that customer data is never compromised. Authorization and authentication are required at all levels of Autotask applications and services, and all Autotask functions are restricted to known and privileged users. Access to specific areas of Autotask is restricted further through user profile and license management. Autotask uses 128-bit SSL data encryption for all data communications, insuring that customer data is never compromised. Data is further secured by use of separate, dedicated databases for each customer. The Autotask network perimeter is protected by industry leading security appliances that inspect all traffic through Layer 7 filtering and are configured to monitor and safely protect from all forms malicious attacks. As a result, customer data is highly secure.

Infrastructure

Servers
Autotask operates on a server farm that is continuously updated and augmented, insuring maximum performance and capacity. Autotask has implemented redundancy throughout the hardware and software components in use in our production environment. Redundant power, storage, CPU and network interfaces are in use on all production servers, as well as backup servers.

Storage
We use fiber channel SAN’s to ensure reliable storage and fast performance, with excellent scalability. This provides flexible and resizable storage to meet your needs, as well as advanced data protection and quick recovery capabilities.

Backup
Bullet-Proof Backup and Disaster Recovery
Incremental production storage backups are performed hourly, and full file system backups are performed nightly, providing a maximum loss window of 59 minutes in the event of a catastrophic failure. Off-site backups are stored to insure continuity in the unlikely event of a total loss.

Monitoring
Autotask employs state-of-the art monitoring to provide health and performance analysis. Our monitoring technology is comprised of hardware and software agents, applications and utilities – designed to provide early warning notifications – and initiate pre-defined corrective actions or trouble-avoidance procedures and processes when thresholds are reached.