A True, Fully-Hosted Service

Get Your Software Out Of Your Offices!

If you’re running your business on software located on site at your location, you’re spending way too much time and money. Think about it. You need:

• A dedicated server for your software
• an operating system for that server
• to back-up that server
• to secure that server
• to maintain that server

And that’s just the start. Then, each time the software publisher releases an update, patch, or bug fix, you need to download and install it and hope that it doesn’t break something else. And if you’re running a home grown system, that means your techs are working on non-billable internal activities rather than making money for you working on servicing your clients.

Worst of all, your system is siloed to your location… vulnerable to internal failures and inaccessible to your business ecosystem of vendors, clients and remote staff.

But in today’s world, it’s getting harder and harder to make it on your own. You can no longer be a self-contained island, relying exclusively on your own internal resources for everything you deliver. The IT service providers who are going to win are those who know how to tap into external resources as needed, and have the tools to leverage them and manage them.

And that’s really what separates Autotask from any other IT services management tool. With advances in what we now call “cloud computing”… your options are wide open. With a hosted solution like Autotask, you get a world class IT Service Management Platform, accessible from any PC connected to the internet… no downloads, no installs, no thin clients.

It’s all “just there.” That means you are freed up from purchasing and maintaining dedicated hardware, no back-ups, no maintenance, no patches, and the software is seamlessly upgraded all the time. But, more importantly, because it’s all “In the cloud” your opportunities expand way beyond the bounds of your company.

UNIVERSAL OUTSOURCING

You can easily subcontract out work by sending your tickets to anyone, whether or not they have Autotask, and track their time and work in real-time.

INTELLIGENT PORTALS

Get closer to your customers and improve service levels through the industry’s most powerful client portal. Or, take collaboration to the ultimate level with Taskfire, the co-managed service desk that allows you to collaborate with the internal IT resources at your clients.

COMMUNITY

We have also built an online community right into our application, giving you direct access to the entire Autotask staff, as well as more than 30,000 of our customers who are actively interacting with each other throughout the day.

INTEGRATIONS

And of course, being a hosted platform also enables the kind of seamless integration with the other vendors and service providers you will want to work with.

These are all unique and powerful features that make up your growing Autotask cloud. And, importantly, you can bring your clients into the cloud with you using the Taskfire co-managed service desk.