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Autotask Integrates Cisco OnPlus™ to Simplify Small Business Network Management

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February 27, 2012
EAST GREENBUSH, NY - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the availability of a seamless API integration between its flagship Autotask Pro software and Cisco OnPlus™, a new cloud-based service that enables Cisco partners to deliver managed network services to their small business customers by providing safe, highly-secure and reliable visibility into their clients’ networks.

The service, developed by Cisco and available at no charge to Autotask users around the world,  allows IT service providers, value-added resellers (VARs) and managed services providers (MSPs) to create an OnPlus service desk queue within their Autotask system.  The integration automatically converts OnPlus network and device alerts into Autotask service tickets and assigns them to the appropriate internal resource for resolution, according to customizable workflow rules, service level agreement levels and contract terms.  Once completed, the two-way integration closes the corresponding alert in OnPlus and updates all time entries, work history and service time in Autotask.

“We are especially pleased to be able to offer the Cisco OnPlus integration to our global user community,” said Len DiCostanzo, Autotask senior vice-president of community and business development.  “Cisco is one of the preeminent technology vendors in the world, and this integration adds clear value for our clients, and creates a new range of services they can offer to their SMB customers.” 

Autotask’s integration of Cisco OnPlus is designed to support remote network assessment and the delivery of managed network services and features:

  • Instant access from virtually any computer or mobile device connected to the Internet
  • Automated ticket creation and alert handling
  • Customizable automated workflow policies
  • Round-trip ticket closure

“Autotask is doing some creative integration with OnPlus that helps partners provide better service to their small business customers,” said Dave Tang, senior director, small business strategy, Cisco.  “These combined efforts help SMBs focus on their business while partners are able to offer a managed service with revenue streams that help grow their business.”

About Cisco OnPlus
Cisco OnPlus™ Service is a cloud-based platform that provides Cisco partners with visibility into their small business customers’ networks, helping them deliver managed network services easily and affordably. OnPlus Service is based on a simple model featuring a lightweight network appliance, a partner portal, and a convenient subscription plan that covers all elements of the service. Registered partners can access the Cisco OnPlus Portal from anywhere using a computer, tablet, or mobile device. OnPlus Service offers the best experience with supported Cisco devices. OnPlus Service complements other remote monitoring and management (RMM) tools a partner may be using and will support specialty practices, such as security, voice, and wireless, and the deployment of cloud services, in future releases. 

For more information visit http://www.cisco.com/en/US/products/ps11792/index.html

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.