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Major Autotask Release Extends the Power of its Open Platform

August 30, 2011

EAST GREENBUSH, NY - Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the latest features and functionality that will be available to users around the world later this week.  The release includes significant enhancements to Autotask’s multi-browser platform, workflow automation engine, client portal usability, service-level agreements, reporting tools, quote and expenses API, and a new Daily Alerts feature to help optimize service delivery and improve customer retention.

Multi-Browser Support

The August release expands Autotask’s support of Internet Explorer, Firefox, Chrome and Safari browsers for its Home, CRM, Service Desk, Projects, Contracts, Timesheets and Directory modules, ensuring users can access Autotask from virtually any device connected to the Internet.

“As we announced at Autotask Community Live in May, multi-browser support is key to our strategy of creating a robust IT business management platform that is open to the way our customers want to do business,” said Mark Cattini, Autotask CEO.  “Open on the front end to the computers, mobile devices and browsers they use to access Autotask.  Open on the backend to give users greater choice in integrating the tools, services and partners they use to deliver products and services to their clients.”

Workflow Automation

The workflow engine, which is central to Autotask and allows users to automate and optimize critical business processes, has been extended to the service desk and sales opportunities modules and includes even more granular triggers based on time and/or note type entries, more refined service level agreement targets, a broader range of conditional operators, and offers more flexible action, update and notification options.

Expanded API

Autotask’s application programming interface (API), which currently supports integrations with dozens of leading remote monitoring and management (RMM), backup and disaster recovery (BDR), email protection, CRM and other business applications, has been extended to enable deeper workflow integrations with a broader variety of quoting software and accounting packages.

“Improved automation, easier integrations and greater flexibility are exactly the things our customers and prospects ask for, and exactly what they need to be successful in a competitive technology marketplace,” said Kevin Donovan, senior vice president of global sales and services at Autotask.  “This new release significantly increases our users’ ability to shape their businesses in a way that makes sense for their market, for their customers and for their bottom line.”

New! Daily Alerts

Autotask Daily Alerts is an entirely new feature that provides automated oversight of a user’s business and offers a level of service delivery intelligence that was previously unavailable. The Daily Alerts function proactively mines users’ system data and checks the status of a wide variety of business conditions – from pending contract expirations, to device discovery, to inactive resources and client accounts and more.  When a suboptimal condition is detected, Daily Alerts automatically notifies users of potential problems and provides links and other information to help quickly resolve open issues. 

Client Portal & Taskfire®

Both the Client Access Portal, which facilitates clear and easy two-way communication between IT service providers and their clients, and the Taskfire co-managed service desk for clients with significant internal IT resources, have been upgraded with advanced filtering and expanded ticket search capabilities, an improved user interface and significant improvements in speed and performance.

“The scope of this release is significant, and reflects our capacity and commitment to invest in the success of our users,” said Patrick Burns, Autotask’s Director of Product Management.  “It strikes a strong balance between new product innovations and improving our existing platform, and builds a stronger product experience for everyone.”

The new features will be instantly available to users in North America on Tuesday, August 30 and in the rest of the world on Thursday, September 1.  No updates or downloads are required.  Customers who would like more information about these and other new features may access the August 2011 Product Release Notes and register for complimentary new-features webinars by logging into www.autotask.net.  Non-customers are encouraged to call +1 518 720 3500 Ext. 1 or visit www.autotask.com/contact_us/request_demo.htm to request an online demonstration at their convenience.

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.