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MSP Achieves ROI in First Week of Autotask Implementation

December 10, 2012

SYDNEY, AUSTRALIA:  Autotask Corporation, the world’s leading provider of hosted IT business management software, today released overwhelmingly positive results from recent implementation at Managed Services Provider, Hyperactive IT. In a statement from the client, Autotask showed a return on investment (ROI) in just one week.

According to Hyperactive IT’s managing director, Anthony Bonomini, the company decided to investigate the implementation of business management software to better raise tickets, track progress and provide reports on all the projects it undertakes on behalf of clients.

“We knew we needed more efficient work practices and systems to better service clients and ensure we were capturing and billing all of our applicable hours.  We looked at a large number of offerings, undertook a considerable amount of research and asked a lot of questions before deciding to go with Autotask,” said Bonomini.

With a staff of six, and customers across a broad cross-section of SMB industries, Hyperactive IT needed to have actionable intelligence across a large number of jobs at any one time.

“One of our major issues was finding the time to record all aspects of each job. When you are busy, you can often forget details that become important later, so we wanted a system that would make it easy for each of us to log our time, update our records and ensure that customer project files were up to date,” said Bonomini.

As soon as the company implemented Autotask, they discovered that they were capturing more project management information and, most importantly, more billable hours.

“In the very first week after getting our staff up to speed with the Autotask system, we found we were around $600 up on billable hours from previous weeks, and this situation has continued to today.  So, in a sense, I can say that Autotask paid for itself in the very first week,” said Bonomini.

Bonomini believes that the benefits of Autotask software go well beyond the technology.

“What we have discovered is that we previously had work practices that had become habits that, while we were comfortable with, were not necessarily the best way of managing our business.  As soon as we implemented Autotask we found that it actually drove us towards better and more professional ways of working.  It actually teaches you how to institute better practices and process, and these are now core to much of our success in both a customer relationship and profitability sense,” said Bonomini.

According to Adam Ross, regional sales director for Autotask Australia and New Zealand, the Hyperactive IT experience is not uncommon.

“At its core, Autotask is a business automation solution. Through simple workflow rules and business logic the platform automates many functions and activities within an IT company, and by doing that, enables staff to work in more productive ways.  It’s not just about raising tickets, capturing project management details or assisting with billing; it has been designed to allow employees to work more effectively and more efficiently, leading to higher profits,” said Ross.

Parties interested in learning more about Autotask or in scheduling an online demonstration of Autotask software are encouraged to email the company at sales@autotask.com or to call +61 (02) 8103 4001.

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.