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Autotask Rolls Out New Client Reporting Dashboards

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November 15, 2013

Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the availability of its Client Reporting Dashboards. This new offering is a direct result of requests from Autotask customers and gives them the ability to respond to their clients with the same level of dashboard reporting they have to measure service performance.

Performance Dashboards were unveiled to customers at Autotask Community Live in June 2013. Additional Dashboards, planned for release later this year, include Financial Management and Project Portfolio Management.

Customers are finding the Performance Dashboards to be invaluable:

“The service dashboards from Autotask give us a distinct competitive advantage. We can already see how these reports will differentiate our service delivery and reporting capabilities from our competitors,” said Vince Tinnirello, CEO, Anchor Network Solutions. “These reports help us understand our current business on a client-by-client basis and enable us to win new business.”

“The Performance Dashboards provide us with a comprehensive overview of our business performance in real-time,” said Thomas Clancy, Vice President, Valiant. “This invaluable information helps us to manage our team and service desk effectively as well as provide great client service by enabling us to focus on exceeding our SLAs and keeping our clients happy.”

With the introduction of Client Reporting Dashboards Autotask customers can now:

  • Deliver professional, detailed service delivery reporting that differentiates them from their competition
  • Drive client conversations around continual service improvement and additional revenue opportunities
  • Demonstrate ROI by providing detailed reporting around the services they provide using 42 customizable graphs and charts

“The Dashboards we are offering are a first of their kind in our industry and are providing our customers with the insight they need to make fact-based decisions,” said Patrick Burns, Vice President of Product Management, Autotask. “We are giving them at-a-glance access to the factors that are impacting how they do business helping them to improve efficiency, measure performance and see the big picture to grow their business.”

To learn more or schedule an online demonstration, please visit /dashboards.

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.