Back

The Latest Release of Autotask Remote Monitoring & Endpoint Management Now Available

December 19, 2014
East Greenbush, NY –  Autotask brings remote monitoring and endpoint management together with its IT Business Management platform to provide customers with continued innovation and value. With the rapid expansion of Internet-enabled technology and devices, it is critical for technology service providers to manage a full range of endpoints including servers, smartphones and networked devices to keep them secure, stable and compliant.

Through a highly scalable, cloud-based platform, Autotask Endpoint Management (AEM) delivers visibility and control of all endpoints, over any network, across multiple operating systems, including Windows, OSX, Linux, iOS and Android.  AEM handles these complexities in a streamlined, easy-to-use interface that improves efficiencies and profitability.

Highlights of this release include: 
  • Ticket and remote takeover (RTO) integration including use of Autotask LiveLinks
  • SNMP monitoring to include devices such as routers, switches, firewalls, SANs and other networking devices that support SNMP
  • Discovery, population and continual updating of all managed assets in Autotask’s Configuration Management Database (CMDB)
  • Software management policies for mobile devices 
  • Automatic round trip ticket generation and alert closure between Autotask’s IT business management platform and AEM
 
“Autotask is dedicated to providing a platform that both meets and exceeds our customers’ expectations for simplicity, reliability and scalability,” said Ian van Reenen, General Manager of Endpoint Management Engineering, Autotask. “Our goal with this release is to showcase the power of our integration and provide exceptional value to our customers by improving their overall business and service operations with a more effective and efficient way to manage endpoints across their entire IT estate.”

The release is now available for all English-speaking countries with additional languages scheduled throughout 2015. A 30-minute product tour of the release is available on demand.

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.