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Circle IT Implements Autotask Solutions to Enhance Their Customer Experience

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October 29, 2015
As its customer contracts were increasing in size, Circle IT decided to implement the Autotask platform because of its deep understanding of service level agreements (SLAs) and its customised dashboard offering. Circle IT has also deployed Autotask Endpoint Management (AEM) to its more than 9,000 users to help grow revenue through greater business visibility and understanding of customers’ IT issues.

“We selected Autotask because they offered a complete end-to-end, cloud-based solution to better serve our customers,” said Roger Harry, CEO, Circle IT. “We’ve evolved our business model to support more project-based business and as a result are securing larger contracts. We needed more visibility into how we’re delivering on service level agreements as well as at-a-glance operational insight via dashboard metrics to ensure we meet the ongoing needs of our customers.”

“With Circle IT, we have a true partnership and look forward to helping them grow and transform their business through 2015 and beyond,” said Mark Banfield, Vice President of International, Autotask.“We are dedicated to providing our customers outstanding value with our highly scalable, cloud-based solutions to help them meet mission-critical business needs and are excited to work with Circle IT to do just that.”

The Autotask platform is fully integrated into Circle IT’s business allowing their customers access to relevant data to gain greater business intelligence. Deploying Autotask Endpoint Management has automated client processes, increased efficiency and provided data and intelligence related to clients’ businesses.
For more information, visit autotask.com.

About Circle IT
Circle IT is a leading provider of IT infrastructure, networking, managed services and consultancy to the UK mid-market. We help our clients use their investment in IT to support transformation, promote innovation and enable them to do more for less through flexible managed services. Visit circleit.co.uk for more information.

About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.