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Autotask Unveils Industry's First Unified RMM and PSA Platform

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April 18, 2016
Autotask has deployed the first unified IT Business Management platform, combining PSA and RMM capabilities to provide a seamless cross-product user experience, real-time asset management, and consolidated analytics for devices and service activity. In contrast to more cumbersome PSA-RMM integrations which provide a limited alert-to-service-incident workflow, the Autotask unified platform now delivers real-time, bi-directional synchronization and reporting for improved efficiency, service delivery and business insights.

"This update provides something totally unique to the industry that gives MSPs access to capabilities they didn't think were possible," said Patrick Burns, VP of Product Management, Autotask. "We believe services and devices are the foundation of any IT practice, and belong together in a single product experience. We are delivering the ability to perform work via a single interface, and providing business stakeholders with unified analytics to better understand the relationship between service delivery and computing environments leading to more informed, strategic decisions about the business. The resulting increases in productivity, responsiveness and insight allow customers to accelerate growth and transform their business."

Autotask's unified IT business management platform combines asset detail and service data to reveal business insights and opportunities not previously achievable in a PSA or RMM solution.
 
Autotask's unified IT business management platform combines asset detail and service data to reveal business insights and opportunities not previously achievable in a PSA or RMM solution.
"Having to go back and forth between two systems resulted in countless delays. We had to do far too much manual processing to make the systems work for us. What Autotask has done is truly revolutionary for service providers, the improvements in service quality and the insight we gain into our own data is incredible," said Micah Thor, President, Tech Guru. "We will easily save our technicians more than 20 hours per month and we are able to prioritize alerts to manage only those that require resolution. There is no duplication of tickets and no manual work around necessary. It's automated, real-time and accurate and our enhancement to our customer experience will help us increase customer retention and grow profitably."  

The unified Autotask PSA and Endpoint Management platform delivers increased:

  • Intelligent alert handling for efficient ticketing, dispatch and automatic elimination of duplicates
  • Technician productivity due to seamless alert/ticket/device integration
  • Understanding and management of computing estate due to real-time asset synchronization
  • Service quality due to workflow automation and data accessibility
  • Strategic insight from RMM analytics dashboards and integrated reporting
To learn more, watch our on-demand webinar, See How Unification Changes Everything, hosted by VP of Product Development, Patrick Burns.

Unified Dashboard
Autotask's unified IT business management platform combines asset detail and service data to reveal business insights and opportunities not previously achievable in a PSA or RMM solution.



About Autotask Corporation
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 90 countries. Headquartered in New York, Autotask has offices in Beijing, Chicago, Dallas, London, Los Angeles, Munich and Sydney. Visit autotask.com for more information.

Autotask® is a registered trademark of Autotask Corporation. All other trademarks mentioned in this document are the property of their respective owners.