January 19, 2005
Autotask Named Finalist in CODiE Award
Named Finalist in Best Business Productivity Product or Service Category

Rensselaer, NY - Autotask, the web-based business productivity suite that has proven so popular with IT service providers, has been named a finalist in the Software & Information Industry Association's 20th annual CODiE awards, Best Business Productivity Product or Service category.

In announcing the finalists, Ken Wasch, SIIA President, said, "The 20th annual CODiE Awards continue the tradition of honoring the best of the software, content and education technology industries. When one considers the number of outstanding companies that competed this year, being named a CODiE Awards finalist is a significant achievement."

Autotask President Richard Frederick said, "It's an honor to be named a CODiE Award finalist, an honor that is underscored by the market's enthusiastic response to Autotask."

Autotask has gained wide acceptance among IT service providers because it helps them manage all aspects associated with the delivery of their services, such as:

• Tracking the customer relationship from prospect
• Implementing IT and software engagements with robust project management tools
• Processing customer service requests with streamlined workflow, automated notification and web-based customer access
• Tracking and monitoring the billable time that field service technicians spend on support, service calls and maintenance, with real-time status and reporting
• Approving and invoicing all services, whether block hours, time-and-materials, or fixed-price contracts
• Capturing and converting managed services alerts through Microsoft Outlook into service tickets that are tracked from diagnosis through resolution

Although it was created to meet the needs of IT service providers, Autotask is also widely used by a variety of non-IT project-driven organizations to increase individual productivity and boost corporate efficiency by capturing more billable time, managing projects with greater efficiency, streamlining operations and collaborating more effectively.

The results are measurable. Recently a sample of 100 customers reported saving an average of 80% in time-entry and billing functions, and 15% average increase in billable time.

Autotask Pricing Information
Autotask is currently available at www.autotask.com (or by calling 518-720-3500). Companies can begin using Autotask for about $1 per user per day.

About Autotask Corporation
Autotask (www.autotask.com) provides business management and project tracking solutions delivered as a web service on-demand. Founded in March 2001, Autotask now the #1 IT Services Management Solution with thousands of IT Service Professionals using the software across North America.

For product information or a web-based demonstration of Autotask, please contact us at (518) 720-3500