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March 13, 2007
Autotask® Enhances Software To Further Improve Reseller Profitability and Efficiency
Latest Release Streamlines Dispatching & Managed Service Provider Service Ticket Creation
EAST GREENBUSH, NY - Autotask Corporation, a provider of web-based business management software, today announced improvements aimed at helping IT solution providers manage their service technicians with greater efficiency to improve profitability, as well as managed service provider (MSP) service and support.
Enhancements to the software include new drag-and-drop technology that dramatically reduces the steps necessary to create, modify, and cancel service calls, as well as the ability for MSPs to quickly generate recurring service tickets.
"We are continually innovating our software to help solution providers and MSPs to run their business more efficiently, with higher levels of customer service and improved profitability," said Autotask CEO Bob Godgart. "This latest release delivers in all three areas."
We're thrilled with the recent updates and feel the company really listened to our feedback," said Craig Tribuno, Vice President of Systems Engineering. "The new design is on target and our dispatchers' job is now more efficient, by having enhanced features that compliment their needs."
Highlights include:
Dispatcher's Workshop
- Autotask has reduced the time it takes to create, reschedule, re-assign, or cancel a service call from several minutes, to less than 10 seconds using first-of-its kind drag-and-drop technology.
- This single improvement can save a dispatcher at least an hour a day, equating to hundreds of productivity hours gained over the course of a year.
- The Autotask Master Scheduling Calendar is now automatically color-coded by technician-availability levels, offering dispatchers an at-a-glance view of the week's workload.
- Real-time updates are populated without having to refresh the screen providing dispatchers up to the minute information at their fingertips.
- Easy-to-view technician workloads prevent double booking or over booking technicians and fosters greater utilization rates, which could equate to higher service gross margins.
Recurring Service Tickets
- Creating and opening service tickets for recurring service accounts (weekly, monthly or quarterly) is reduced to just minutes, thus increasing project management productivity and avoiding potential loss of any recurring billable hours.
Speed Codes
- Users can now create their own data entry "short hand" by using new "speed codes," which populate entire screens of information with just a few character strokes. This feature is also available on Autotask LiveMobile™, which dramatically increases field service technician productivity and enhances ease-of-doing business remotely.
About Autotask Corporation
Autotask (www.autotask.com) is the leading provider of innovative, web-based business platform allowing IT solution providers to run their businesses more easily and more profitably. Accessible via any PC, at any time without any downloads, Autotask helps professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information on Autotask www.autotask.com or call 518-720-3500.
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