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Take Autotask With You On The Road
Click here to see a video overview of LiveMobile
Now your entire organization can take Autotask into the field, in the car, on the train, and anywhere you go. No more logging on to remote computers or asking clients for permission to use their systems to get your work done!
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With mobile access to service calls, tickets, queues, project tasks, and all related customer and contact information, you can manage your day-to-day field service responsibilities from anywhere at anytime.
See how you can save time and facilitate more efficient and effective management of your IT service responsibilities with our Autotask LiveMobile™ option:
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Access your service calls, tickets, tasks, appointments and to-do's in real-time:
Users can access the specific Autotask functionality needed to manage their service and sales responsibilities remotely, via a mobile device. Specifically, users can access their calendar of service calls, appointments and to-dos, along with all open tickets and tasks. With live access, information is updated in real time. This ensures that all users are always working with the most current data, regardless of whether they are in the office or in the field. |
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Enter your time directly into Autotask from your mobile device:
When work is completed, users can log their time immediately, from wherever they are. If the work is billable, the proper rates are applied automatically, and workflow rules allow notifications to be sent instantly as soon as the time is entered. No time is lost, no time is wasted, and more money is made.
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Accept new tickets, add notes, and close tickets from the field:
No more phone calls and hand-written notes. Manual processes can slip through the cracks, and take valuable time. Now, technicians can access service calls, tickets and project tasks, along with all of their related details, on the go, from their mobile device.
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Create Service Tickets:
When new service issues arise in the field, your team can create new service tickets on the fly using their mobile device. The service ticket can be assigned to another resource, added to a queue, or handled immediately. These issues won't fall through the cracks and your customer response times will improve. Your techs can also record the time spent on these new issues as they occur which will increase the number of billable hours you are able to capture.
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Search and access account and contact information on the go:
Your sales and service reps can access all of your customers information from their mobile device no matter where they are. With the ability to view related tickets, notes and to-dos, your resources always have an up to the minute view of the status of their accounts.
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Schedule appointments and to-dos the moment they come to mind:
No matter where your resources are, they can schedule appointments and to-dos instantly to ensure that information is captured the moment it needs to be.
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Access and update timesheets:
Your team can review and update their timesheets from the field. There will be no reason timesheets not to have up-to-date time entered for both service and regular time. Your resources can quickly scan the day or week to see if they missed any time entries and update their timesheets immediately. And time off requests can be submitted for approval and update the dispatching calendar.
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